Joshua Santos-Jones
Knighted Ventures
2678 Corby Dr Apt 1216,FL
10
Years of experience
Dynamic Gaming Associate at Knighted Ventures with expertise in customer service and problem-solving. Successfully enhanced player experiences by enforcing game rules and providing strategic guidance. Proven ability to multitask effectively while managing high-stakes environments, ensuring accuracy in transactions and fostering teamwork among staff. Passionate about delivering exceptional service in fast-paced settings.
Work History
Gaming Associate
3 Years 11 Months- Dealt cards and managed table game flow while maintaining accurate game procedures.
- Monitored player activity and enforced gaming rules to support fair play.
- Verified wagers and chip handling with attention to accuracy and compliance.
- Communicated clearly with guests and pit staff to resolve table game questions.
- Supported smooth operations by balancing speed, accuracy, and customer service.
- Assisted guests with questions about game rules or strategies—ensuring an enjoyable experience for novice gamers while maintaining a competitive environment for seasoned players.
- Handle tens of thousands of company assets daily for 10 hours a day
Customer Service Representative
10 Years 6 Months- Assisted customers with purchases, product locations, and store policies
- Processed transactions accurately using point-of-sale systems
- Resolved customer concerns promptly to maintain positive service experience
- Answered incoming calls and directed inquiries to appropriate departments
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Computer Science
Skills
Product demonstration
Game rules
Teamwork
Customer service
Problem-solving
Effective multitasking
Organizational skills
Knowledge of multiple TCG
Knowledge of TCGplayer
Timeline
Gaming Associate
Knighted Ventures
12.2022 - CurrentRead More
Customer Service Representative
Publix
05.2016 - 2022Read More
Daytona State College
Associate of Science from Computer Science
Read More