Joshua Santos-Torres

• Delivered exceptional customer service by building relationships with clients, listening to their needs, and presenting tailored solutions.
• Handled a fast-paced, high-volume workload, coordinating multiple transactions and deadlines while maintaining accuracy.
• Processed and managed payments — received non-refundable down payments, and sent out earnest and option money with precision and accountability.
• Communicated clearly and professionally with diverse clients, team members, and partners to ensure smooth experiences from start to finish.
• Resolved challenges quickly and calmly, demonstrating problem-solving skills under pressure.
• Consistently exceeded performance goals by staying organized, responsive, and prioritizing client satisfaction.

2023 – Nov 2024

• Assisted 60+ members daily with credit card transactions and account needs, delivering friendly and efficient service in a fast-paced environment.
• Handled and secured sensitive payments with accuracy, including fraud reviews and transaction disputes, ensuring trust and compliance.
• Guided members through complex issues with empathy and professionalism, resolving concerns quickly and calmly.
• Collaborated with teammates to improve processes, demonstrating teamwork and communication skills that ensured smooth service experiences.