Joshua Sappington
Fort Worth,TX
Overview
14
14
years of professional experience
Work History
Communications Manager
EMF Broadcasting
03.2020 - Current
- Enhanced listener engagement by integrating trending topics and popular culture references into on-air discussions. Speaking to large audiences up to 50k. Collaborated with producers / developed compelling show segments that increased audience retention.
- Prepared written content, visual images, audio material, video footage for websites, blogs along with text club push using second street, campaigns and event planning, managed staff and events, Created and managed monthly budget and expenses.
- Established strong relationships with key media contacts, securing positive coverage for company news and initiatives, assisted with media interviews, prepping guests and equipment setup. Weekly meetings with employees and marketing director.
Hotel Manager
Lux Hotel Wyndham
08.2015 - 02.2020
- Managed front desk operations resulting in an average check-in time of less than 5 minutes. Led a team of 50+ employees, providing training and guidance to optimize performance.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
- Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines. Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year. Trained team members to high standards for optimal service delivery.
Promotions Manager
Cumulus Media Inc
03.2011 - 07.2015
- Create client proposals and promotional concepts congruent with station image and strategies, manage and write promotional recaps at the conclusion of events, communicated with sales and on-air staff.
- Managed all staff along with 2 other stations with 30+ employees. created memos, scheduling and pay. Kept track of part time employee hours and weekly meetings, trained new hires for their positions.
- Mentored junior team members for career advancement, maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Communications, Marketing, Journalism
American Broadcasting School
Oklahoma City, OK05.2008
Skills
- Quick Thinking
- Leadership
- Communication
- Problem-Solving
- Staff Training
- Customer Service
- Budget Management
- Marketing
- Sales Analysis
- Operations Management
Accomplishments
- Leadership
- Communication
- Problem-Solving
Led and motivated teams of up to 20+ employees resulting in increased productivity and customer satisfaction.
Excellent verbal and written communication skills, ensuring effective collaboration with team members and stakeholders.
Strong problem-solving skills, able to quickly analyze situations and make sound decisions to improve business operations.
Timeline
Communications Manager
EMF Broadcasting
03.2020 - Current
Hotel Manager
Lux Hotel Wyndham
08.2015 - 02.2020
Promotions Manager
Cumulus Media Inc
03.2011 - 07.2015
Communications, Marketing, Journalism
American Broadcasting School
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