Joshua Schiefer
D
Seattle,Washington
Summary
Dynamic Fixed Wireless Sales Engineer with a proven track record at AccelNet, excelling in relationship building and technical troubleshooting. Successfully managed multiple projects, enhancing customer satisfaction through tailored solutions and effective communication. Recognized for streamlining processes and driving sales growth, consistently delivering results that align with organizational goals.
Overview
19
19
years of professional experience
Work History
Wireless Internet Sales Engineer/Project Manager
AccelNet
02.2012 - 04.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Conducted comprehensive site surveys to assess needs and recommend optimal wireless solutions tailored to client requirements.
- Streamlined processes for analyzing and resolving complex technical issues related to wireless engineering projects.
- Evaluated emerging technologies in the field of wireless engineering, making informed recommendations on system upgrades and improvements where necessary.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Cable Installation Technician
Pioneer Cable Contractors
03.2010 - 11.2011
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Repaired and updated equipment to conform to company-wide standards.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Developed and implemented plans for installation of new networks and cabling systems.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
Satellite Installation Technician
DIRECTV
03.2008 - 01.2009
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
- Ensured timely completion of projects by managing work schedules effectively.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
Outside Plant Technician
AT&T
04.2006 - 01.2008
- Achieved high-quality results in cable splicing tasks by following established procedures while maintaining a strong attention to detail.
- Assisted in minimizing service disruptions during natural disasters by participating in proactive disaster recovery planning initiatives.
- Improved efficiency in field operations by training junior technicians on best practices for outside plant work processes and safety protocols.
Education
Associate of Science - Communication
State Fair Community College
Sedalia, MO 05.2001 -
Skills
Relationship building
Sales closing
Customer support
Organization skills
Team collaboration
Technical troubleshooting
Product demonstration
Timeline
Wireless Internet Sales Engineer/Project Manager
AccelNet
02.2012 - 04.2025
Cable Installation Technician
Pioneer Cable Contractors
03.2010 - 11.2011
Satellite Installation Technician
DIRECTV
03.2008 - 01.2009
Outside Plant Technician
AT&T
04.2006 - 01.2008
Associate of Science - Communication
State Fair Community College
05.2001 -