Joshua Schneider
Buford,GA
Summary
Positive and upbeat front desk makes guests feel welcome while balancing diverse business requirements. Successful in maintaining productivity and calm in fast-paced environments. I am also Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Host
Fronteras Mexican Restaurant
Buford, GA
02.2024 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Host
Cheesecake Factory Inc
Natick, MA
05.2024 - 07.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Explained policies and procedures to visitors.
Front of House Staff Member
Chick-fil-A
Braselton, GA
01.2021 - 06.2023
- Greeted customers and answered questions about menu items.
- Processed customer payments accurately and efficiently.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Checked order accuracy before delivering to tables.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
Education
High School Diploma -
Seckinger High School
3655 Sardis Church Rd, Buford GA 05-2024
Skills
- Team Collaboration
- Telephone reception
- Guest Relations
- Customer Service
- Verbal and written communication
- Professional Demeanor
- Service-oriented mindset
- Multitasking and prioritization
- Tech-Savvy
- Multi-line telephone skills
- Positive and professional
- Organization skills
Timeline
Host
Cheesecake Factory Inc
05.2024 - 07.2024
Host
Fronteras Mexican Restaurant
02.2024 - Current
Front of House Staff Member
Chick-fil-A
01.2021 - 06.2023
High School Diploma -
Seckinger High School
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