Joshua Schwab
Wichita Falls,TX
Summary
Seasoned Fraud Analyst with a proven track record at AT&T for leveraging data analysis and fraud detection skills to uncover and mitigate fraudulent activities. Excelled in enhancing team efficiency and communication, significantly reducing fraud cases. Expert in Microsoft Suite with a knack for fostering positive relations and driving strategic prevention measures.
Overview
16
16
years of professional experience
Work History
Fraud Analyst
AT&T
Wichita Falls, TX
11.2021 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed transactions and receipts to identify any suspicious activity.
Manager
Braums Ice Cream And Dairy
Vernon, TX
07.2019 - 10.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager
McDonald's
Iowa Park, TX
12.2015 - 10.2018
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Courtesy Driver
Fount View Retirement Home
Omaha, NE
08.2012 - 04.2014
- Observed passengers during the journey and reported any suspicious behavior.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Responded with ease to sudden changes in routes and schedules.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Followed applicable traffic regulations and traffic laws.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Delivered passengers to destinations safely and on time.
- Remained calm and poised in emergent situations.
Correctional Officer
Texas Department Of Criminal Justice
Wichita Falls, TX
04.2008 - 10.2011
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Investigated and responded to incidents of inmate misconduct.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Education
High School Diploma - General Studies
Electra Junior/Senior High School
Electra, TX05.2007
Skills
- Fraud Detection
- Fraud prevention
- Case Management
- Procedure review
- Data Analysis
- Verbal and written communication
- Effective Communication
- Trained in Microsoft suite
- Proficient in Microsoft suite
Timeline
Fraud Analyst
AT&T
11.2021 - Current
Manager
Braums Ice Cream And Dairy
07.2019 - 10.2021
Department Manager
McDonald's
12.2015 - 10.2018
Courtesy Driver
Fount View Retirement Home
08.2012 - 04.2014
Correctional Officer
Texas Department Of Criminal Justice
04.2008 - 10.2011
High School Diploma - General Studies
Electra Junior/Senior High School