Joshua Scott
West Orange,NJ
Summary
Proven track record in automotive service and logistics, exemplified by enhancing customer satisfaction and operational efficiency at Nissan City Of Springfield. Skilled in technical knowledge and time management, adept at fostering strong relationships and exceeding service goals. Demonstrated ability to streamline processes, significantly improving productivity with a focus on results.
Overview
17
17
years of professional experience
Work History
Service and Parts Specialist
Nissan City Of Springfield
07.2023 - 01.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Delivery Driver
Advanced Auto Parts
02.2022 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Car Lot Attendant
Nilsen Automotive
12.2006 - 04.2020
- Supported sales team through effective collaboration, fostering strong working relationships that ultimately contributed to a higher overall sales performance.
- Assisted in establishing a welcoming environment for customers by ensuring all vehicles were well-stocked with promotional materials and information packets.
- Contributed to efficient operations by performing minor maintenance tasks on vehicles as needed, such as battery charging or tire inflation.
- Maintained dealership security by monitoring the lot during shifts, reporting any suspicious activity or incidents to management.
- Optimized space utilization within the car lot by strategically relocating vehicles based on size, model, and demand trends.
Education
High School Diploma -
West Orange High School
West Orange, NJ06.1999
Skills
- Technical knowledge
- Shipping and receiving
- Warehouse Operations
- Returns processing
- Valid Driver's License
- Clean Driving Record
- Time Management
- City and non-city driving
- Ordering parts
- Improving customer satisfaction
- Goal Setting
Timeline
Service and Parts Specialist
Nissan City Of Springfield
07.2023 - 01.2024
Delivery Driver
Advanced Auto Parts
02.2022 - 06.2023
Car Lot Attendant
Nilsen Automotive
12.2006 - 04.2020
High School Diploma -
West Orange High School
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