Joshua Serafino
Havertown,PA
Summary
Multi-talented professional with over 20 years of combined experience in hospitality and credit management. Proven ability to enhance organizational performance through effective management strategies. Skilled in handling diverse responsibilities and adapting to new challenges. Committed to driving results and improving operational efficiency.
Overview
25
25
years of professional experience
Work History
Assistant Credit Manager
Peirce-Phelps LLC
Blue Bell, PA
09.2008 - Current
- Direct oversight of $8-12 million in accounts receivables on a monthly basis.
- Reviewed, evaluated and approved or denied credit applications based on thorough financial analysis and risk assessment.
- Analyzed financial data from customers to assess current creditworthiness and future repayment capacity.
- Administered routine reviews of client accounts to update credit limits.
- Executed periodic reviews of customer accounts to verify accuracy of information in system.
- Partnered with sales team to resolve credit-related inquiries and issues.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Negotiated payment plans with delinquent borrowers, minimizing potential losses from bad debt.
- Submitted delinquent accounts to outside collection agency or company's attorney.
- Reconciled discrepancies between customer accounts to maintain accurate records.
- Provided detailed insights on credit risk exposure and performance metrics for senior management's review.
- Spearheaded a sales tax exempt project for dealers company wide.
Assistant Restaurant General Manager
Friendly's
Toms River, NJ
10.2004 - 08.2008
- Managed day-to-day operations including scheduling shifts for both front-of-house & back-of-house, and ensuring compliance with health codes.
- Assisted in inventory management and supply ordering processes.
- Supported recruitment efforts for new employees and led orientation sessions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
- Trained staff on customer service standards and food safety protocols.
- Maintained cleanliness and organization in dining and kitchen areas.
- Ensured that all customers received prompt, friendly, and courteous service.
- Resolved customer complaints to enhance satisfaction and foster customer loyalty.
- Enhanced front-of-house staff productivity by supplying food and beverages during peak hours.
- Monitored food preparation methods and portion sizes to uphold quality standards and ensure consistent dining experiences.
- Provided guidance and support to back-of-house staff during busy periods.
Assistant Food Service Director
Aramark
Various Universities, NJ
08.2001 - 10.2004
- Coordinated daily operations of cafeteria and food service areas to enhance service efficiency.
- Streamlined communication between front-of-house and back-of-house staff to improve workflow.
- Coordinate communication and oversaw relations between multiple locations on campus.
- Oversaw inventory management to ensure adequate stock levels for campus retail convenience store.
- Identified and resolved problems such as staffing shortages or equipment malfunctions.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored assigned areas to assess and address customer needs, prioritizing tasks during peak hours.
- Trained new team members on food service procedures and customer service.
- Reconciled daily transactions and balanced cash registers.
- Assisted in setup, service, and breakdown of campus catering functions.
Education
Bachelor of Science - Hospitality Management
Widener University
Chester, Pennsylvania, PA12-2001
West Chester University of Pennsylvania
West Chester, PASkills
- Opening and closing procedures
- Pre-shift and shift management
- Employee scheduling
- Inventory management
- Staff training
- Customer-centric mindset
- Conflict resolution
- Leadership skills
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Adaptablility
- Report presentation
- Credit policy compliance
- Collection management
- Credit decision making
- Data reconciliation
Timeline
Assistant Credit Manager
Peirce-Phelps LLC
09.2008 - Current
Assistant Restaurant General Manager
Friendly's
10.2004 - 08.2008
Assistant Food Service Director
Aramark
08.2001 - 10.2004
Bachelor of Science - Hospitality Management
Widener University
West Chester University of Pennsylvania