Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Serna

Boerne

Summary

Results-oriented professional with experience in sales and customer care. Skilled in building relationships, resolving customer inquiries, and utilizing CRM software to improve efficiency. Aiming to leverage expertise to enhance customer satisfaction and drive sales growth.

Overview

10
10
years of professional experience

Work History

Golf Sales Associate

Dick's Sporting Goods, Inc
San Antonio
05.2024 - Current
  • Assisted customers in selecting golf equipment and apparel.
  • Maintained organized displays of merchandise on the sales floor.
  • Processed transactions accurately using point-of-sale systems.
  • Provided product knowledge and recommendations to enhance customer experience.
  • Participated in inventory management and restocking of items as needed.
  • Responded to customer inquiries and resolved issues promptly.
  • Attended product training sessions to improve sales skills and knowledge.

Assistant Customer Care Manager

Pulte Group
San Antonio
02.2023 - 03.2024
  • Managed customer service inquiries related to home warranty concerns, ensuring timely and effective resolution.
  • Collaborated with external contractors to ensure timely completion of scheduled work.
  • Streamlined workload management and organization through proficient use of Excel and other systems.
  • Ensured compliance with OSHA standards and Pulte safety protocols on construction sites.
  • Processed purchase orders and managed payments for all trades and related tasks.

Sales Representative

Kahlig Auto Group - North Park Mazda
San Antonio
07.2021 - 02.2023
  • Demonstrated product knowledge to assist customers with purchasing decisions.
  • Developed strong relationships with clients to enhance customer satisfaction.
  • Utilized CRM software to track leads and manage customer interactions efficiently.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Reviewed monthly performance against targets set by management team.

Internal Service Advisor

Kahlig Auto Group - North Park Mazda
San Antonio
12.2015 - 07.2021
  • Directed technicians in performing maintenance and repairs on company fleet.
  • Managed services and customer relations using Excel, CRM, and ADP, enhancing operational efficiency.
  • Executed payroll processes to ensure accurate and timely payment to technicians.
  • Engaged with customers to ensure timely maintenance of recently acquired vehicles.
  • Assisted customers in managing maintenance requirements for their newly purchased vehicles.

Education

High School Diploma -

Sandra Day O'Connor
Helotes, TX
05-2011

Associate of Science - Computer Science

Alamo Colleges - St. Philip's College
San Antonio, TX

Skills

  • CRM software
  • Performance tracking
  • Effective communication
  • Problem solving
  • Team collaboration
  • Time management

Timeline

Golf Sales Associate

Dick's Sporting Goods, Inc
05.2024 - Current

Assistant Customer Care Manager

Pulte Group
02.2023 - 03.2024

Sales Representative

Kahlig Auto Group - North Park Mazda
07.2021 - 02.2023

Internal Service Advisor

Kahlig Auto Group - North Park Mazda
12.2015 - 07.2021

High School Diploma -

Sandra Day O'Connor

Associate of Science - Computer Science

Alamo Colleges - St. Philip's College

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