Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Shepherd

Carrollton,OH

Summary

Recent Business Management graduate with a strong foundation in organizational operations, leadership, and strategic planning. Known for being dependable, team-oriented, and solutions-driven, with excellent communication and problem-solving skills. I am eager to apply academic knowledge and real-world insight in a full-time role where I can contribute to team success and grow professionally within a dynamic business environment.

Overview

9
9
years of professional experience

Work History

Donor Support Technician

CSL Plasma
11.2023 - Current
  • Performed blood collection procedures including venipuncture, finger sticks, and heel sticks.
  • Maintained, set up, and calibrated laboratory equipment for operational accuracy.
  • Organized and operated community mobile blood drives in collaboration with local organizations.
  • Maintained clean and organized workspaces to optimize efficiency and safety.

Greenskeeper

Congress Lake Club
05.2022 - Current
  • Maintained golf course grounds using a variety of turf maintenance equipment.
  • Trained new staff on equipment usage, safety protocols, and job responsibilities.
  • Participated in special landscaping projects, flower bed maintenance, and storm recovery.
  • Assisted in planning and executing golf course renovations and long-term improvement initiatives.
  • Identify and repair issues in irrigation drainage systems, including clearing blockages, adjusting water flow, and replacing damaged pipes or fittings to ensure proper water management and prevent flooding or erosion.

Customer Service Representative

Fin Feather Fur Outfitter
09.2021 - 11.2023
  • Delivered excellent customer service by addressing inquiries, processing transactions, and resolving service issues.
  • Collaborated with team members to ensure a positive and efficient customer experience.
  • Managed inventory and restocked the sales floor to support business operations.

Sales Associate

Golf Galaxy
09.2018 - 09.2021
  • Delivered personalized customer service by assisting shoppers with golf equipment, apparel, and accessories.
  • Processed sales transactions, returns, and special orders.

Line Cook

Knickers Sports Bar and Grille
06.2016 - 08.2018
  • Prepared fresh ingredients and maintained kitchen stations to meet service demands.
  • Supported back-of-house operations and collaborated effectively in a high-pressure environment.
  • Assisted with training and covering shifts to maintain seamless kitchen operations.

Education

Bachelor of Business Management (B.B.A.) - Business Management

Kent State University
Kent, OH
05.2025

High School Diploma - undefined

Carrollton High School
Carrollton, OH
05.2020

Skills

  • Team Leadership & Staff Development
  • Quality Control & Process Improvement
  • Root Cause Analysis & Troubleshooting
  • Workflow Optimization & Scheduling
  • Cross-Functional Collaboration
  • Inventory & Resource Management
  • Training & Standard Operating Procedures (SOP) Development
  • Customer Service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Collaborated with team of 22 in the development of new product software to help a smoother donation process.

Timeline

Donor Support Technician

CSL Plasma
11.2023 - Current

Greenskeeper

Congress Lake Club
05.2022 - Current

Customer Service Representative

Fin Feather Fur Outfitter
09.2021 - 11.2023

Sales Associate

Golf Galaxy
09.2018 - 09.2021

Line Cook

Knickers Sports Bar and Grille
06.2016 - 08.2018

High School Diploma - undefined

Carrollton High School

Bachelor of Business Management (B.B.A.) - Business Management

Kent State University

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Joshua Shepherd