Joshua Shoemaker
Marshfield,MO
Summary
Dedicated and goal-oriented professional with extensive experience in supervisory roles across stocking, quality assurance, and returns management. Proven track record of implementing process improvements and training staff to achieve exceptional customer service and operational efficiency.
Overview
18
18
years of professional experience
Work History
Stocking Supervisor
O'Reilly Automotive Distribution Center
Springfield, MO
11.2008 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated staff schedules to optimize labor resources and meet distribution demands effectively.
- Evaluated employee performance, providing constructive feedback to foster professional development.
- Monitored inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Quality Assurance Supervisor
O'Reilly Automotive Distribution Center
Springfield, MO
11.2008 - Current
- Supervised quality assurance processes, ensuring compliance with industry standards and company policies.
- Conducted regular audits of distribution processes, identifying areas for continual improvement and operational efficiency.
- Designed and implemented layouts of product to better enhance productivity and accuracy.
- 100% cycle count of DC each quarter.
Returns Supervisor
O'Reilly Automotive Distribution Center
Springfield, MO
11.2008 - Current
- Supervised returns processing to ensure compliance with company policies and procedures.
- Trained and mentored team members on returns handling and inventory management systems.
- Implemented process improvements to enhance efficiency in returns workflow operations.
- Coordinated with cross-functional teams to resolve customer return issues promptly.
- Established clear expectations around productivity goals and timelines for each team member, leading to more consistent results across the department.
- Trained team members on company policies and best practices, contributing to a well-informed workforce.
- Conducted regular evaluations of team performance against established metrics, using results as a basis for ongoing training initiatives or process improvements as needed.
Education
High School Diploma -
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- I have operated the following equipment for 14 years Forklift (stand up and sit down ), manual and powered hand jacks, order pickers, scissor lifts, rider jacks single skid and double skid
Timeline
Stocking Supervisor - O'Reilly Automotive Distribution Center
11.2008 - Current
Quality Assurance Supervisor - O'Reilly Automotive Distribution Center
11.2008 - Current
Returns Supervisor - O'Reilly Automotive Distribution Center
11.2008 - Current
Parkview High School - High School Diploma,