Joshua Silva
Spokane Valley
Summary
Results-driven licensing specialist with strong expertise in regulatory compliance, project management, and strategic planning. Proven track record in facilitating successful outcomes of major projects. Adaptable to shifting priorities and reliable in delivering high-impact results. Recognized for effective communication, problem-solving skills, and unwavering commitment to excellence, fostering enhanced team collaboration and stakeholder relationships.
Overview
8
8
years of professional experience
Work History
Licensing Specialist
Carvana, LLC
10.2021 - Current
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Facilitated the resolution of complex issues surrounding licenses through effective mediation between stakeholders.
- Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
- Assisted in the development and implementation of strategic plans related to the expansion or diversification of company''s licensable offerings.
Auto Claims Specialist
State Farm
03.2017 - 05.2021
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Assisted clients in understanding their policy coverage, fostering trust and confidence in the company.
- Negotiated fair settlements with claimants, maintaining company''s reputation and financial stability.
- Resolved disputes between insurance carriers through effective negotiation strategies that minimized legal involvement.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ12-2009
Skills
- Claims investigation
- License management
- Effective communication
- Regulatory compliance familiarity
- Problem-solving
- Data entry
- Document verification
- Deadline management
- Computer literacy
- Workflow coordination
- Researching skills
- Records management
Accomplishments
- My expertise in project management and licensing strategy was instrumental during a major company acquisition, where I facilitated the seamless conversion of ownership for over 240 licenses across 56 dealerships nationwide without a single license lapse
- Conducted detailed independent research on licensing requirements, successfully reducing vehicle inspection costs by obtaining licenses to operate as authorized inspection stations.
- Designed and delivered comprehensive training programs for new licensing coordinators, emphasizing regulatory compliance, licensing procedures, and effective communication to ensure successful onboarding and performance.
Timeline
Licensing Specialist
Carvana, LLC
10.2021 - Current
Auto Claims Specialist
State Farm
03.2017 - 05.2021
High School Diploma -
Casa Grande Union High School
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