Joshua Singleton
St. Louis,MO
Summary
Experienced Solution Sales professional with over 15 years experience in the field. Has a documented track record of success in driving business growth and exceeding sales targets on a year over year basis while focusing on customer retention. Skilled in building relationships and implementing individual sales strategies to generate revenue. Recognized as an AT&T Summit Award recipient for 7 consecutive years with multiple Service Excellence Awards.
Overview
21
21
years of professional experience
Work History
Senior Specialist Sales Executive 1, Fiber Region
AT&T
Kirkwood, MO
05.2022 - Current
- Focus on small and mid-market businesses through consultative selling and cold calling to develop and close complex business solutions.
- Developed and maintained strong relationships with key clients, techs, and property managers to ensure market penetration and customer growth.
- Schedule and lead face-to-face meetings to present proposals, addressing any customer questions or concerns prior to implementation.
- Order management from start to finish of the sales process.
- Generate new sales and deliver complete solutions to ensure customer satisfaction and operational efficiency.
Leveraged Service Representative
Southwestern Bell/AT&T
St. Louis
09.2009 - Current
- Operated in a high-paced, results-driven environment with a strong emphasis on customer retention and sales.
- Consistently met and exceeded monthly sales and service targets through the development and implementation of specific sales strategies.
- Provided personalized fiber and mobility solutions to high-value clients, achieving a 95% customer satisfaction rate.
- Exceeded sales targets consistently through strategic upselling and cross-selling of fiber and mobile products and services.
- Performed data entry into company systems accurately and efficiently in a timely manner.
Quality Assurance Technician
St. Louis Presort
St. Louis
01.2004 - 12.2008
- Conducted daily employee evaluations and developed performance improvement plans to enhance efficiency.
- Performed data analysis checks on all incoming and outgoing products to ensure quality standards.
- Dealt directly with clients to ensure they were very satisfied with the results of the services that we provided.
- Engaged directly with high value clients to assess satisfaction and foster long-term relationships.
Education
Supply Chain Management -
Fontbonne University
St. Louis06-2016
Skills
- Skilled Sales Solution Strategist
- CRM Software Proficiency
- Proficient Time Management
- Effective Under Pressure
- Proactive Problem-Solving Mindset
- Collaborative Relationship Developer
- Active Listening and Engagement
- Proficient in Customer Engagement
- Tailored Client Solutions
Timeline
Senior Specialist Sales Executive 1, Fiber Region
AT&T
05.2022 - Current
Leveraged Service Representative
Southwestern Bell/AT&T
09.2009 - Current
Quality Assurance Technician
St. Louis Presort
01.2004 - 12.2008
Supply Chain Management -
Fontbonne University