JOSHUA W. SIROKY
San Tan Valley,AZ
Summary
Dynamic manager and operational planner with a proven ability to optimize service operations and elevate customer satisfaction. Expertise in team leadership and strategic planning enhances service delivery, supported by a strong track record in problem-solving and effective communication in high-pressure environments. Recognized for successfully training and developing proficiency in firearm training programs, contributing to overall team effectiveness and safety. Committed to fostering a culture of excellence and continuous improvement within service operations.
Overview
25
25
years of professional experience
Work History
Service Manager
EquipmentShare
Pueblo, CO, Phoenix AZ
08.2024 - Current
- Coordinated equipment repairs with operations to prioritize customer rentals and daily needs.
- Supervised the quality performance of equipment mechanics and service personnel, conducted reviews and audited their paperwork
- Responded to customer inquiries, requests, and complaints to ensure satisfaction and timely resolution.
- Promptly responded to customer inquiries, requests and complaints.
- Wrote and billed all invoices for internal, customer-owned, customer damage and warranty claim work orders.
- Built, Stocked and Maintained the spare parts, and Work Order Parts inventory room.
- Maintained a Constant Maintenance budget in regards to the monthly Profit and Loss projections for the Branch. Continued to review projections on a weekly basis to ensure the best possible outcome for service and branch earnings.
- Reviewed on a monthly basis the Profit and Loss report to see where spending occurred and what could be improved to maximize overall branch profit.
- 50-Worked 60 hours each week to meet operational demands. 85,000-92,500 year
Service Shop Technician
EquipmentShare
Pueblo, CO
05.2024 - 08.2024
- Performed repairs on complex customer and company-owned heavy equipment machinery and aerial lifts, exercising independent judgment to ensure optimal functionality.
- Conduct Pre and Post rental inspections on various equipment ensuring the safety and operation of all rental equipment.
- Maintained accurate paperwork and electronic documentation of work performed daily, ensuring compliance with operational standards.
- Coordinated pick-up and delivery of equipment and parts, facilitating timely service and support for customer needs.
- Assisted with miscellaneous tasks as required in daily operations. as assigned or needed.
- Skillbridge Intern Position 50 hours week $65,000 yearly (Military Pay)
Primary Marksmanship Instructor
USMC
Camp Pendleton CA, Okinawa, Japan, Camp Lejuene,
09.2008 - 04.2024
- Developed and implemented marksmanship training programs for diverse skill levels.
- Assessed trainee performance through regular evaluations and provided constructive feedback.
- Mentored junior instructors, enhancing their teaching techniques and training delivery methods.
- Conducted safety briefings to ensure compliance with military regulations and best practices.
- Conducted over 800 small arms training ranges successfully training over 25,000 Marines in weapons proficiency and marksmanship with zero safety instances.
- Able to coach and mentor countless Marines leading to improved marksmanship scores on evaluated training. Increasing scores in many cases by two tiers.
Maintenance Supervisor/Production Manager
USMC
Jacksonville, NC
09.2011 - 04.2024
- Resolved maintenance issues promptly, ensuring alignment with productivity goals.
- Led continuous improvement initiatives that enhanced maintenance quality, flow, and output.
- Resolved issues quickly to maintain maintenance productivity goals.
- Standardized maintenance procedures and quality assurance guidelines to ensure compliance and efficiency.
- Ordered all tools and maintained the parts inventory.
- Ordered tools from suppliers to ensure availability for maintenance tasks. and maintained the parts inventory.
- 80-100 hours a week $65,000 yearly
Combat Arms Instructor
USMC
San Diego, CA
09.2008 - 09.2011
- Supervised and monitored students' use of tools and equipment to ensure safety and proper technique.
- Became USMC Senior Instructor qualified.
- Engaged students in academic and practical conversations, fostering critical thinking, creativity, collaboration and communication skills.
- Developed and provided instructional handouts, texts, audiovisual aides and other materials to enhance learning outcomes.
- Engaged students in academic and practical conversations that evoked critical thinking, creativity, collaboration and communication.
- Achieved qualification as a Senior Instructor in the United States Marine Corps, demonstrating leadership and teaching proficiency.
- Earned certification as a Combat Marksmanship Instructor and Combat Marksmanship Coach, enhancing tactical training skills.
- Worked 90-100 hours weekly, demonstrating commitment and dedication to job responsibilities.
Diesel and Automotive Maintenance Technician
USMC
San Diego, CA
11.2003 - 09.2008
- Conducted comprehensive vehicle inspections to identify leaks, damage, and other critical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacements.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Assigned tasks to subordinates and ensured adherence to quality standards.
- Trained junior mechanics on preventive maintenance procedures and effective visual inspection techniques.
- Worked 60-80 hours weekly to fulfill job requirements.
Package Sorter/Truck Unloader
UPS
Commerce City, CO
05.2001 - 09.2003
- Unloaded items and goods from trucks into storage area for efficient transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand, streamlining workflow.
- Sorted packages by labels/zip codes and major cities to designated areas, facilitating timely transportation to destinations in United States and Canada.
- Became Supervisor of the main sorting belts at the Commerce City Warehouse, ensuring when conveyor belts became overloaded or jammed that they would be maintained and packages would get to their proper destination.
- Worked 20-25 hours weekly in a warehouse role.
Education
High School Diploma -
Standley Lake High School
Westminster, CO05-2001
General Education Courses
University of Colorado Boulder
Boulder, CO01-2002
Skills
- Heavy Equipment Maintenance
- Production Problem Resolution
- Quality Standards
- Inventory Control Programs
- Microsoft Office
- Oracle systems training
- Technical Training
- Reading Schematics
- Team Leadership
- Workforce Training
- Staffing determination
- Maintaining and using precision tools
- Marksmanship training
Timeline
Service Manager
EquipmentShare
08.2024 - Current
Service Shop Technician
EquipmentShare
05.2024 - 08.2024
Maintenance Supervisor/Production Manager
USMC
09.2011 - 04.2024
Primary Marksmanship Instructor
USMC
09.2008 - 04.2024
Combat Arms Instructor
USMC
09.2008 - 09.2011
Diesel and Automotive Maintenance Technician
USMC
11.2003 - 09.2008
Package Sorter/Truck Unloader
UPS
05.2001 - 09.2003
General Education Courses
University of Colorado Boulder
High School Diploma -
Standley Lake High School