Joshua Slater
Dallas,TX
Summary
Dynamic Branch Manager with a proven track record at National Wholesale Supply, excelling in operations management and customer service. Skilled in coaching and mentoring teams, I enhanced customer satisfaction ratings and drove revenue growth through strategic sales initiatives. Adept at inventory control, I optimized stock levels while fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Branch Manager
National Wholesale Supply
Tomball, TX
01.2024 - 08.2025
- Managed daily branch operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff, promoting teamwork and enhancing service quality.
- Implemented inventory control measures to optimize stock levels and reduce discrepancies.
- Developed sales strategies to drive revenue growth and expand market presence.
- Analyzed performance metrics, identifying areas for operational improvement and cost reduction.
- Coordinated with suppliers to maintain strong relationships and ensure timely product availability.
- Oversaw compliance with safety regulations, fostering a secure work environment for all employees.
- Conducted regular staff meetings to communicate goals, updates, and address team concerns.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Outside Sales Representative
National Wholesale Supply
Mesquite, TX
06.2023 - 01.2024
- Developed strong client relationships through regular communication and personalized service.
- Conducted market research to identify potential customers and understand trends in the market.
- Collaborated with internal teams to ensure timely order fulfillment and customer satisfaction.
- Negotiated contracts and pricing agreements, effectively addressing client needs while maximizing profitability.
- Generated leads through networking events, trade shows, and referrals, expanding the customer base significantly.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Monitored competitor activities to maintain competitive advantage.
Inside Sales Representative
National Wholesale Supply
Mesquite, TX
10.2020 - 07.2023
- Managed customer inquiries and provided product information to enhance client satisfaction.
- Developed and maintained relationships with key accounts to drive repeat business.
- Executed sales strategies to achieve monthly targets and contribute to overall revenue growth.
- Conducted market research to identify potential leads and expand customer base.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Specialist
Moore Supply Dallas
Dallas, TX
11.2015 - 10.2020
- Assisted customers with inquiries and provided product information to enhance service experience.
- Resolved customer complaints efficiently, maintaining high levels of satisfaction with quality customer service.
- Collaborated with team members to ensure timely responses to customer requests and issues.
- Provided feedback on product performance based on customer interactions, contributing to service improvements.
Education
Bachelors of Science
University of North Texas
Denton, TX06.2019
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
Timeline
Branch Manager
National Wholesale Supply
01.2024 - 08.2025
Outside Sales Representative
National Wholesale Supply
06.2023 - 01.2024
Inside Sales Representative
National Wholesale Supply
10.2020 - 07.2023
Customer Service Specialist
Moore Supply Dallas
11.2015 - 10.2020
Bachelors of Science
University of North Texas