Joshua Smith
Pittsburgh,PA
Overview
17
17
years of professional experience
Work History
Sales Account Manager
PC Connection
Exton, PA
05.2022 - Current
- Manages Information Technology business accounts to generate sales, negotiate client pricing and forecast revenue for PC connection
- Increases client satisfaction daily by providing exceptional customer service
- Collaborates weekly with sales team to identify potential upsell opportunities and expand client base.
- Increases sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attends weekly sales meetings and quarterly sales trainings.
Operations Manager
Snow And Ice Management Company
Pittsburgh, PA
09.2020 - 09.2021
- Dispatched company crew members to several commercial properties in the Pittsburgh area such as, hospitals, medical office buildings, business corporations to salt and plow parking lots and sidewalks.
- Maintained and followed strict protocols to ensure safety for all company crew members under harsh weather conditions.
- Provided excellent customer service by maintaining and selling commercial snow contracts with new and existing customers.
- Used CRM database for documentation procedures
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in companies hiring processes, onboarding and training
- ensured optimal functionality of heavy duty equipment and infrastructure at all times for company crew members.
Operations Manager
Conco Industrial Services
Pittsburgh, PA
11.2016 - 09.2020
- Dispatched company crew members globally to power plants, industrial facilities, and nuclear power plants
- Performed condenser maintenance, tube repair, non-destructive testing, and leak testing in power plants globally
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Assistant Service Manager
North Hills Toyota
Pittsburgh, PA
06.2016 - 11.2016
- Responsible for general and technical automotive repairs, warranty repairs, car details, basic maintenance procedures on all vehicles.
- scheduled customer appointments
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
Assistant Service Manager
All Star Car Care
06.2007 - 06.2016
- Assist customers upon arrival with their automotive needs and advise best professional solutions to those needs
- Schedule daily Mechanical work in the most productive and profitable manner for the business
- Responsible for general automotive repairs, shop maintenance, and vehicle delivery to clients
- Also communicate to customers both on the phone/ in person to help them with any vehicle need that may arise
- Developed excellent time-management, organization, and communication skills.
Education
Bachelor of Science -
Slippery Rock University
Slippery Rock, PA06.2014
Automotive Technology Certifications -
Parkway West Vocational School
Oakdale, PA06.2008
Skills
- Customer Service
- Teamwork and Collaboration
- Strong communication
- Project Management
- Cold calling skills
- Staff Management
- Goal-Oriented
- Time Management
- Operations
- Sales strategy development
Personal Information
Title: Sales Account Manager
Timeline
Sales Account Manager
PC Connection
05.2022 - Current
Operations Manager
Snow And Ice Management Company
09.2020 - 09.2021
Operations Manager
Conco Industrial Services
11.2016 - 09.2020
Assistant Service Manager
North Hills Toyota
06.2016 - 11.2016
Assistant Service Manager
All Star Car Care
06.2007 - 06.2016
Bachelor of Science -
Slippery Rock University
Automotive Technology Certifications -
Parkway West Vocational School