Joshua Smith
Claremore,OK
Summary
Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism. Highly motivated individual seeking to learn leadership skills and to lead a team.
Overview
10
10
years of professional experience
Work History
Security Officer
Osage Casino
Tulsa, OK
11.2019 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Monitored CCTV systems to ensure safety and security of premises.
Barback
Riverspirit Casino
Tulsa
05.2017 - 08.2019
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Organized bottles and cans on shelves according to brand or type.
- Checked ID's before serving alcoholic beverages to patrons.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
- Ensured compliance with health regulations concerning sanitation standards within the bar area.
- Followed safety protocols such as properly storing equipment away after use.
- Contributed ideas towards menu improvements based on customer feedback.
- Continuously monitored beverage stock levels during peak hours of operation.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Replenished bar glasses, garnishes and condiments.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Studied bartenders to learn recipes for different mixed cocktails.
- Assisted customers as needed, providing excellent service and support.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Helped resolve customer complaints under the supervision of bartending staff.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Resolved guest complaints to maintain complete customer satisfaction.
- Greeted frequent visitors by name and explained new promotions.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Stock Associate
Walmart
Stillwater, OK
03.2015 - 05.2015
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers in locating products throughout the store.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Stored returned items in designated area according to company policy.
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Adhered strictly to established loss prevention policies while monitoring store activity for suspicious individuals or activities.
- Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
- Communicated with customers to answer questions.
- Followed instructions to properly arrange merchandise items.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assisted customers with product, promotion and policy information.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Coordinated with management to identify and resolve inventory discrepancies.
Unarmed Security Officer
Osage Casino
Tulsa, Oklahoma
05.2014 - 03.2015
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Investigated suspicious activity or incidents according to company guidelines.
- Provided customer service assistance in resolving conflicts or disputes.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Assisted with investigations into thefts, vandalism, assaults.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Inspected buildings periodically for signs of intrusion or damage.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, locks., to ensure proper functioning.
- Monitored CCTV surveillance system footage for suspicious activities.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Provided escort services as needed for visitors requiring special attention.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Assisted customers with inquiries about products and services offered by the business.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Managed access control systems such as key cards, alarms, door locks.
- Guarded entrances and exits against unauthorized entry.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
- Detected suspicious behavior and prevented illegal activity.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Enforced property rules and regulations to ensure a safe environment for all.
- Inspected security equipment and systems to ensure operational functionality.
- Offered customer service assistance to visitors, providing directions and information.
- Utilized two-way radios and other communication devices for effective team coordination.
- Conducted regular patrols of property to detect and deter unauthorized access.
- Provided first aid and basic life support until medical professionals arrived.
- Managed lost and found items, ensuring safe return to rightful owners.
- Operated security vehicles for patrolling large premises efficiently.
- Managed access control systems, verifying identification and signing in visitors.
- Responded to alarms and investigated disturbances promptly and effectively.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Patrolled crowds during events to preserve order and promote security.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Education
GED -
Will Rogers College High School
Tulsa, OK07-2006
Skills
- Threat Management
- Stationary surveillance
- Emergency Management
- Emergency Response
- Identification verification
- Premises patrol
- CCTV Monitoring
- Metal detector operation
- CCTV Surveillance
- Crime Prevention
- Visitor tracking
- Access Control
- Crime prevention methods
- Superior customer service
- Crisis Management
- Report Writing
- High level of integrity
- General security
- Security systems knowledge
- Conflict de-escalation
- Physical Fitness
- Incident Reporting
- First aid and CPR certified
- Interior and exterior patrol
- Dispatch
- Alarm monitoring
- Threat Assessment
- Fire safety training
Timeline
Security Officer
Osage Casino
11.2019 - Current
Barback
Riverspirit Casino
05.2017 - 08.2019
Stock Associate
Walmart
03.2015 - 05.2015
Unarmed Security Officer
Osage Casino
05.2014 - 03.2015
GED -
Will Rogers College High School
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