Summary
Overview
Work History
Education
Skills
Awards And Decorations
Military Training
Clearance
Timeline
Generic

Joshua Smith

Frankfort,KY

Summary

Seasoned Security Analyst with over six years of experience in intelligence operations, threat intelligence, and risk mitigation. Known for leveraging a range of intelligences—analytical, interpersonal, and strategic—to deliver actionable and accurate intelligence, particularly in high-pressure environments. Proven ability to lead incident response, support decision-making in dynamic threat landscapes, and apply hands-on deployment experience across diverse operational settings. Committed to enhancing organizational resilience through proactive, adaptable security solutions.

Overview

16
16
years of professional experience

Work History

IT Systems Engineer - Senior

PPL
Lexington, KY
07.2024 - Current
  • Provided exemplary helpdesk service and support to assist customers.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Managed and ensured operational efficiency of organization-wide print server infrastructure.
  • Managed onboarding efforts and guided new employees to achieve team efficiency.
  • Managed coordination with third-party vendors for new equipment procurement.
  • Designed and conducted testing of hardware or software systems.
  • Directed cross-functional collaborations for upgrading over nine thousand devices to Windows 11, and migrating mobile devices to Intune.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.

Workstation System Support - Senior

LG&E and KU
Lexington, KY
07.2023 - 07.2024
  • Tested application compatibility prior to deployment into production environment.
  • Coordinated with vendors for ordering replacement parts when necessary.
  • Assisted with implementation of disaster recovery plans in order to minimize downtime risks associated with system outages.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Administered company-wide management of Equitrac Print Servers.
  • Coordinated location-wide rollout of Intune to enhance mobile device management.
  • Orchestrated engagement with third-party supplier for successful completion of organization-wide printer transition.

Workstation System Support- Intermediate

LG&E and KU
Lexington, KY
11.2020 - 07.2023
  • Responsible for moderately complex engineering and/or analytical activities associated with one or more technical areas within the Desktop Operations area.
  • Installs, Maintains, Acquires Desktops, Laptops, Software, and Peripherals located throughout the organization. Participates in performance monitoring and tuning of PC Systems.
  • Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
  • Participates in establishing processes and procedures that streamline and reduce costs.
  • Works in conjunction with Service Desk, IT Operations, IT Development, and Networking to ensure that client’s problems/changes are completed within current Service Level Agreements.
  • Maintains multiple regional offices across the organization coverage map.
  • Assisted with the development of new IT systems including configuration management processes.

Regional IT Support Specialist

Total Quality Logistics
Lexington, KY
01.2019 - 11.2020
  • Delivers quality technical support to internal departments by assisting with escalated problem resolution
  • Vital role in providing advanced-level support associated with installation, deployment, and upgrade of software, hardware, and network resolution in a fast-paced environment
  • Travels to regional offices to manage the setup, breakdown, and relocation of workstations; install switches, monitor bandwidth, and perform wire management as needed
  • Serves as a team member or project leader to provide advanced troubleshooting skills for software applications, hardware, and phone support
  • Speaks with developers, software vendors, and/or hardware vendors to explain software errors; is able to provide recommendations for improvements or changes to existing programs..
  • Manage over 1,000 end users across 10 remote locations
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Assisted in the development and updating of technical documentation and support guides.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.

District Computer Technician

Franklin County Public Schools
Frankfort, KY
06.2017 - 01.2019
  • Managed and maintained over 1,000 student devices through district 1:1 program and Lenovo Service Center
  • Assisted LAN Technician with Network runs, terminations, and installations across the district
  • Installed ethernet powered cameras in many buildings for CIO
  • Supported district helpdesk ticketing system by responding to issues in a timely manner

District Computer Technician

Woodford County Public Schools
Versailles, KY
08.2016 - 06.2017
  • Manage multiple network responsibilities across the district
  • Assist in technology management and needs in six different school locations
  • Responsible for all device repairs within the 1:1 program initiative
  • Manager of building network upkeep and data speeds
  • In charge of all teacher, staff, and administrator devices and any technical issues encountered
  • Staff support given if technology ticket system is used
  • 1,500 plus device inventory and responsibility
  • Completed collection of over 1,500 1:1 devices
  • Managed all Multimedia for the school to include 8 Multimedia Displays managed by Chromebit devices

Signal Intelligence (SIGINT) Geospatial Analyst, Army Specialist (E-4)

706th Military Intelligence Battalion
Fort Gordon, Georgia
10.2012 - 09.2014
  • Performed analysis and reporting of intercepted foreign communications at multiple echelons
  • Recovered and analyzed intercepted messages to isolate valid intelligence
  • Perform initial analysis to establish target identification and operational patterns; identified, reported, and maintained Signal Intelligence (SIGINT) and Electronic Order of battle (EOB) information for commanders
  • Served as an Automated Data Processing (ADP) equipment operator for SIGINT collection, processing, and reporting
  • Performed operator maintenance on surveillance systems, organic communications equipment, light wheeled vehicles and power sources
  • Assisted in the emplacement, camouflage, operation, protection and recovery of surveillance systems and/or associated equipment
  • Prepared technical, tactical, and time sensitive intelligence reports

Geospatial Imagery Analyst

502nd MI CO, 170th IBCT
Baumholder, Germany
06.2009 - 09.2012
  • Supporting Operation Enduring Freedom in deployed environment
  • Responsible for multiple imagery exploitation, Full Motion Video, and Ground Moving Target Indicator (GMTI) products distributed to other intelligence agencies, subordinate battalions, and other NATO forces
  • Coordinated with many Unmanned Arial Vehicle assets to provide coverage for the brigade
  • Synchronized and coordinated to provide the first Ground Moving Target Indicator (GMTI) mission analysis in the Regional Command-North area of responsibility
  • Maintained and operated on the Distributed Common Ground System (DCGS) that served as an essential platform for brigade intelligence products

All–Source Intelligence Analyst

502nd MI CO, 170th IBCT
Afghanistan
01.2011 - 12.2011
  • Supporting Operation Enduring Freedom in a deployed environment
  • Produced geospatial intelligence supporting a full spectrum of operations, analyzing still / motion imagery and geospatial data provided by satellite and airborne systems
  • Identified conventional and unconventional military activity installations, facilities, weapon systems, Orders of Battle (OB), Military equipment and defenses
  • Identified lines of communications (LOC) and industrial facilities
  • Determined precise location and dimensions of objects
  • Conducted physical Battle Damage Assessment (BDA)
  • Responsible for identifying many Counter Improvised Explosive Device (CIED), targeting, and Imaging Processing Boards (IPB) products that were distributed to multiple intelligence agencies, subordinate battalions, and other NATO forces
  • Trained two other CIED and targeting analysts on the process and analysis, to enhance the brigade fusion cell

Education

Western Kentucky University
02.2025

Johnson C. Smith University
06.2008

Skills

  • Microsoft 365
  • Intune
  • Cyberark
  • Active Directory
  • Analyst Notebook
  • Pharos
  • JSTARS
  • Equitrac
  • Google Earth
  • Google Suites (Level 1 Certification)
  • SCCM
  • Infinite Campus
  • SMART Products
  • Azure
  • IGEL
  • Milestone
  • HP/Dell/Lenovo Certs
  • Network Infrastructure
  • LAN
  • TCP/IP
  • MFWS
  • IWS

Awards And Decorations

  • Army Commendation Medal: Meritorious service while deployed in support of Operation Enduring Freedom
  • 2 Army Achievement Medals: Meritorious service while assigned to the 502nd Military Intelligence Company
  • NATO Medal: For service with NATO in relation to the ISAF Operation
  • Johnson C. Smith football Scholarship

Military Training

  • Electronic Warfare/Signals Intelligence Analyst (35N10), Goodfellow Air Force Base, TX, 09/2012, 03/2013, 18 weeks, Examining foreign communications/activity, Producing technical, combat strategic and tactical intelligence reports, Organizing intercepted messages and isolate valid intelligence, Identifying target and operational patterns, Maintaining analytical working aids and databases, Camouflage, emplacement and recovery of surveillance systems, Analyzing communications information using technical references
  • COMMON GROUND STATION OPERATOR, Fort Huachuca, Arizona, 08/2009, 01/2010, 19 weeks, US Air Force Joint Surveillance Target Attack Radar System (JSTARS), Analyze JSTARS near-real-time radar imagery data, Analyze Moving Target Indicators (MTI), Synthetic Aperture Radar (SAR), Analyze softcopy imagery, to include infrared and electro-optical, Correlate intelligence obtained from other assets., SIGINT data and SIDS products received via the Joint Tactical Terminal., Draft and disseminate intelligence messages to cue or tip off other intelligence collectors or consumers, Collect, analyze and evaluate strategy and tactics in order to counteract the effects of the enemy, Detection, locating and tracking of ground targets also known as Moving Target Indicators or MTI, Deploy and redeploy the Common Ground Station (CGS) in a tactical environment, Operate the computer network systems in the CGS, Perform maintenance on the prime mover and the CGS mission equipment.

Clearance

Top Secret, Inactive, 09/2015

Timeline

IT Systems Engineer - Senior

PPL
07.2024 - Current

Workstation System Support - Senior

LG&E and KU
07.2023 - 07.2024

Workstation System Support- Intermediate

LG&E and KU
11.2020 - 07.2023

Regional IT Support Specialist

Total Quality Logistics
01.2019 - 11.2020

District Computer Technician

Franklin County Public Schools
06.2017 - 01.2019

District Computer Technician

Woodford County Public Schools
08.2016 - 06.2017

Signal Intelligence (SIGINT) Geospatial Analyst, Army Specialist (E-4)

706th Military Intelligence Battalion
10.2012 - 09.2014

All–Source Intelligence Analyst

502nd MI CO, 170th IBCT
01.2011 - 12.2011

Geospatial Imagery Analyst

502nd MI CO, 170th IBCT
06.2009 - 09.2012

Western Kentucky University

Johnson C. Smith University
Joshua Smith