Lakesha Bennett
Senior Systems Engineer
Atlanta,USA
Summary
Dynamic Senior Systems Engineer with extensive experience, specializing in Windows Server Administration and vulnerability management. Innovative Senior Systems Engineer known for high productivity and efficiency in task completion. Possess specialized skills in network architecture, system security, and cloud infrastructure management. Excel in problem-solving, teamwork, and adaptability, ensuring smooth technical operations and project success.
Overview
16
16
years of professional experience
Work History
Senior Systems Engineer
Fiserv / Infosys
Alpharetta, GA
01.2019 - 09.2025
- Engineered, maintained, and secured Windows server and virtualized environments supporting mission-critical financial systems.
- Executed system patching, disk optimization, and lifecycle maintenance in alignment with internal security policies and compliance requirements.
- Supported vulnerability management initiatives by onboarding systems into Qualys, analyzing scan results, prioritizing risk, and coordinating remediation efforts.
- Implemented and monitored Microsoft Defender controls to strengthen endpoint and server security posture.
- Assisted with Active Directory domain controller builds, migrations, and cutovers, ensuring controlled access, authentication integrity, and audit traceability.
- Generated ServiceNow reports to support security metrics, audit requests, and compliance reviews.
- Collaborated with engineering, security, and compliance stakeholders to validate system readiness for regulated environments, including ITAR-aligned controls.
- Troubleshot and optimized network services (DNS, DHCP, VLANs, firewalls) with a focus on availability, security, and risk reduction.
- Supported change management processes by documenting system changes, validating approvals, and ensuring adherence to operational controls.
Product Support Lead
Ricoh
Norcross, GA
12.2012 - 06.2018
- Served as escalation lead for enterprise clients, ensuring adherence to SLAs, contractual obligations, and internal operational controls.
- Diagnosed and resolved hardware, firmware, and network-related issues for multifunction devices in compliance with customer security requirements.
- Managed user access, authentication issues, and device configurations in accordance with corporate policies and least-privilege principles.
- Conducted lab testing to replicate issues, validate fixes, and reduce operational risk prior to production deployment.
- Maintained detailed case documentation and service reports to support audits, quality reviews, and continuous improvement initiatives.
- Trained and mentored new hires on support procedures, security awareness, and compliance-driven troubleshooting standards.
Help Desk Analyst
Kaiser Permanente
11.2009 - 08.2011
- Delivered Tier 1-2 technical support in a highly regulated healthcare environment, ensuring HIPAA-compliant handling of systems and data.
- Administered Active Directory user accounts, group memberships, and permissions while enforcing access controls and security policies.
- Supported VPN, network connectivity, and secure remote access for clinical staff.
- Assisted with patching, software updates, and hardware refresh initiatives to reduce risk and maintain compliance.
- Collaborated with IT teams during application deployments and system upgrades, ensuring validation and minimal impact to patient care operations.
Education
Coursework toward Information Technology -
Georgia Perimeter College
GeorgiaHigh School Diploma -
Riverwood High School
Atlanta, GASkills
- Windows Server Administration
- Active Directory
- GPO
- DNS
- DHCP
- VMware ESXi
- Hyper-V
- Virtualization
- Microsoft 365
- Intune
- Azure AD
- Endpoint Management
- Networking
- TCP/IP
- VLANs
- VPNs
- Firewalls
- Vulnerability Management
- Patch Management
- Identity & Access Management
- Audit Support
- Change Management
- Access Reviews
- ServiceNow
- Reporting
- Incident Management
- SLA Monitoring
- KPI Monitoring
Additional Information
Experience supporting audit inquiries and evidence requests, Strong documentation, communication, and cross-functional collaboration skills, Eligible to support regulated and compliance-driven environments
Core Competencies
Windows Server Administration (2012-2022), Active Directory, GPO, DNS, DHCP, VMware ESXi, Hyper-V, Virtualization, Microsoft 365, Azure AD, Endpoint Management, Networking: TCP/IP, VLANs, VPNs, Firewalls (Cisco Meraki), Linux Server Administration, Vulnerability Management (Qualys, Microsoft Defender), Patch Management & Secure Configuration Baselines, Identity & Access Management (IAM), Audit Support & Evidence Collection, Risk Assessment & Remediation Tracking, Compliance: ITAR, HIPAA, SOX-aligned controls, Change Management & Access Reviews, ServiceNow Reporting & Incident Management, SLA & KPI Monitoring, Root Cause Analysis (RCA), Documentation & Standard Operating Procedures (SOPs)
Timeline
Senior Systems Engineer
Fiserv / Infosys
01.2019 - 09.2025
Product Support Lead
Ricoh
12.2012 - 06.2018
Help Desk Analyst
Kaiser Permanente
11.2009 - 08.2011
Coursework toward Information Technology -
Georgia Perimeter College
High School Diploma -
Riverwood High School