Joshua Soriano
Winter Springs,FL
Overview
5
5
years of professional experience
Work History
Laundry Services
Advent Health Winter Park
10.2022 - Current
- Management of Inventory, Use of Usage Monitoring Software, Communication with Management on Productivity Needs
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
Rental Associate
AutoNation Toyota Winter Park
04.2021 - 10.2022
- Creation and Management of minimum 300 Contracts per month, Management of 100+ rental vehicles
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Coordinated vehicle maintenance schedules with service department, minimizing downtime for rental fleet availability.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Implemented new policies to improve the efficiency of the rental process, resulting in reduced wait times for customers.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Store Protection Specialist
Ross Stores
09.2020 - 04.2021
- Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
- Enhanced overall store safety by maintaining up-to-date knowledge about local crime trends and adjusting loss prevention strategies accordingly.
- Conducted daily store walk-throughs to identify potential security risks.
- Promoted to Full-Time Mobile Store Protection Specialist within 7 months
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
EPathways Intern
Seminole County Public Schools
11.2019 - 03.2020
- Collected, arranged, and input information into database system.
- Managed approximately a minimum of 3 ongoing projects per week.
- Improved office organization by implementing efficient filing systems and procedures.
- Demonstrated adaptability by adjusting quickly to changes in assignments or priorities within the internship program.
- Solved problems proactively, using creative thinking skills to develop innovative solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Front Office Intern
Team Solutions Dental Lab
06.2019 - 08.2019
- Operated multi-line telephone system to answer and direct high volume of calls.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding personal and financial client data.
- Supported office staff by completing various administrative tasks such as data entry, scheduling appointments, and handling mail distribution.
- Handled challenging situations involving disgruntled customers tact diplomacy ultimately resolving issues satisfaction both parties involved.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Central Florida
Orlando, FL04.2025
Associate of Arts -
Seminole State College of Florida
Sanford, FL04.2020
Skills
- Bilingual: English and Spanish
- Certified in Microsoft Office Excel, Word, and PowerPoint
- Proficient in Google Drive Suite
- Skilled in Customer/Client Relationship Management (CRM) Systems
- Professional Communication
- Written and Oral Communication
- Problem Solving & Critical Thinking
- Time Management: Delegation, Prioritization and Multitasking
- Employee Recruitment and Retention
- Data Analysis
- Employee Onboarding and Training
- Escalation management
- Computer Skills
- Project Schedule Coordination
Timeline
Laundry Services
Advent Health Winter Park
10.2022 - Current
Rental Associate
AutoNation Toyota Winter Park
04.2021 - 10.2022
Store Protection Specialist
Ross Stores
09.2020 - 04.2021
EPathways Intern
Seminole County Public Schools
11.2019 - 03.2020
Front Office Intern
Team Solutions Dental Lab
06.2019 - 08.2019
Bachelor of Science - Industrial And Organizational Psychology
University of Central Florida
Associate of Arts -
Seminole State College of Florida