Joshua Soto
New Braunfels,Texas
Summary
- Assembling engine controls, sensors, modules, etc.
- Use of pneumatic hand tools such as soldering tools, screw drivers, wrenches, etc.
- Ability to read blueprints and schematics
- Troubleshooting and calibration. experience
- Used to process oriented environments
- Order selecting
- Wrist scanners for order selecting
- Microsoft
- Excel
- PowerPoint
- Data entry
- Shipping/ receiving
- Audit/ labeling
- Dispatchers
- Customer service/communications
- 911/ medical dispatcher
- CAD systems and networks
- DME dispatcher
- Medical equipment set up
- Drive F-550, F450, Box truck 26'
- Forklift
- Walkie rider, electric pallet jack
- Ensure that all Air Breathing System Cascade Stations are placed fully on-line to provide an adequate quantity of Breathing Air to the Primary and/or Secondary Briefing Areas. Ensure the same is done for other cascade stations.
- Remain in constant communication with the Company Man as a source of information and advice.
- Perform duties to assist Production Supervisor, Shop Foreman-Air Services as directed.
- Perform inspection, cleaning, servicing, reassembling and testing of shop equipment; SCBA'S, manifolds, regulators & hoses
- Perform weekly Air Compressor & Air Cascade Air Quality Checks. Ensure all entries have been made on the Breathing Air Compressor Operating Log for weekly operating and service activities.
- Ensure proper operation of all Alarm Stations. This can be accomplished in conjunction with the conduct of the Weekly H2S Drill.
- Set up muster points with correct direction of air flow according to wind direction
- Review daily and weekly documentation requirements to ensure all forms are current, accurate, and completely filled in. Store all forms for retention in their proper storage location.
- Computer skills with typing 120 WPM
- Customer service and phone call intake of up to 20 calls per hour
- Fast paced computer screening and verification per customer
- Customer communication through various phone calls.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
Warehouse manager/ delivery driver
Sunbelt waterproof
San Manuel, TX
07.2024 - Current
- Assist in Mfg. Budget planning; generate reports; conduct Six Sigma and Lean projects
- Lead manpower planning and reviews
- Lead daily standup meetings, track action completion to drive accountability
- Track attendance, OT, Efficiency and Productivity
- Conduct presentations to shift employees; coordinate shift with Safety/Mfg./Eng/Production Control initiatives
- Draft and communicate performance evaluations
- Coach and counsel employees
- Initiating, coordinating, and enforcing systems, policies, and procedures
- Maintain work flow by monitoring steps of the process
- Observing control points and equipment
- Studying methods; implementing cost reductions
- Investigate scrap, source inspection fails and recurring defects using Root Cause Corrective Actions methodologies
- Initiating and fostering a spirit of cooperation within and between departments
Route manager/ Delivery Driver
Graybar
San Antonio, TX
10.2021 - 11.2024
- Have a self starter mentality for the job. It requires you to load your own equipment with a forklift, pallet jack, and electric jack i
- Assist in Mfg. Budget planning; generate reports
- Lead manpower planning and reviews
- Lead daily standup meetings, track action completion to drive accountability
- Track attendance, OT, Efficiency and Productivity
- Conduct presentations to shift employees; coordinate shift with Safety/Mfg./Eng/Production Control initiatives
- Draft and communicate performance evaluations
- Coach and counsel employees
- Initiating, coordinating, and enforcing systems, policies, and procedures
- Maintain work flow by monitoring steps of the process
- Observing control points and equipmen Studying methods; implementing cost reductions
- Investigate scrap, source inspection fails and recurring defects using Root Cause Corrective Actions methodologies
- Secures loaded product with care by hand or by use of hand-truck, dolly, or other related equipment as appropriate for safe transportation of goods
- Reviews and completes required paperwork before and after delivery to ensure the current status of order completion, customer satisfaction, and documentation of all changes
- Collects relevant and/or appropriate signatures to verify loads are picked up appropriately
- Ensures items are placed in the requested position at the drop off sites, and picks up items from appropriate locations
- Takes inventory of items and ensures that no items are lost during transportation
- Observes speed limits, obeys all road signs, and complies with all safety rules, standards, and regulations
- Participates in all required meetings
- Adheres to assigned routes and scheduling in a timely manner
- Refuels vehicles and ensure they are always ready for use
- Handles all products properly and reports any related damage to direct manager
- Accurately completes assigned paperwork for each assignment in a timely manner
- Determines the most efficient route to destinations to ensure timely delivery
- Maintains accurate records of customer interactions, transactions, comments, and complaints
- Maintains accurate driving records ( mileage and gas card)
- Works closely with the management/supervisory teams and other key personnel for seamless integration of responsibilities and functions
- Consistently meets and/or exceeds productivity goals; completes assignments in timely manner; meets competing deadlines; adheres to contractual requirements
- Follows communication procedures, guidelines and policies
- Defuses customer complaints by providing appropriate solutions and alternatives within the time limits; follows up to ensure resolution, appropriately documents situations and resolutions
- Have good customer relationships by handling questions and concerns with speed and professionalism
- Identifies and drives process improvements, including the creation of standard and ad-hoc reports
- Maintains current on knowledge of organizational, federal, state and local policies and procedures
- Promotes and maintains the effectiveness and reputation of the organization
- Promotes strategic and generative discussions; attends meetings as required
- Creates correspondence, reports, and communication material as needed
- Elicits cooperation from a wide variety of sources, including vendors, subcontractors and other internal departments
- Effectively manages difficult or emotional situations; responds promptly to staff needs; solicits feedback to improve customer experiences, responds promptly and effectively to concerns/issues and develops and communicates prompt solutions; solicits appropriate advisory assistance as applicable
- Through formal and informal training, continues development of personal and professional skills
- Strives for 100% customer and program satisfaction; communicates clearly and persuasively in positive or negative situations; listens and seeks clarification
- Follows through on all actions to ensure 100% deadline compliance
- Works closely with the senior management team, and other key personnel and contacts for seamless integration of responsibilities and functions
- Exceptional communication, customer service
- Ability to work and drive safely in all weather conditions and perform physical requirements
- Time management and organizational skills to keep track of deliveries and stay on schedule
- Excellent navigation skills and proficiency in using navigation applications to locate drop off sites
- Physical stamina and sufficient upper body strength to lift, carry, load and unload heavy objects with or without assistance
- Ability to demonstrate moral character, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment.
- Ability to multi-task, prioritize, and manage time effectively
- Strapping down equipment in the truck for security that it doesn't shift or move around.
- Have a good visual map and remember where certain locations and job sites tend to be, you make your own route and manifest.
- You want to be self-sufficient on the road.
- Always have safety first. This includes. Wearing seat belts at all times, a second car space so you're not so close to the vehicle in front, and proper speed limit.
- When arriving to jobsites, calling the proper point of contacts, and when delivering equipment, taking pictures to show you delivered the correct items
DME Manager/ delivery technician
New Way Medical Supply
Austin, TX
07.2020 - 10.2022
- Knowledge of Microsoft Word, excel, and excel
- Great verbal communication on the phone
- Check inventory of medical supplies to keep up with shortage of equipment. To be able to see what can be delivered and what can't be.
- Send email to inventory management of supplies needed as well as supplied over loaded. And know what is able to be delivered and not.
- Be knowledgeable of the type of medical equipment at the warehouse.
- Know how to look for serial numbers on items so you're able to keep count of certain items being released from inventory to deliver
- Have great verbal communication, to help with incoming calls for patient deliveries, as well as hospice orders, and any other contracts we may have with nursing homes renting out medical equipment.
- Check inventory of the truck being used as well as precautions for use such as air in the tires, oil in the truck, blinkers, windshield wipers,etc.
- When driving to deliver, have road safety at all times, follow the proper speed limit at all times.
- Have good communication with customers you will be delivering equipment to. Including, the name of the patient, a good eta, what is being delivered.
- Once equipment is set up after delivery, show the customers how to properly use certain medical equipment, in case it has not been used before.
- Update the google docs for completion tickets, or reschedule of tickets, which help drivers and Dispatch keep track of the day to day schedule.
- At the beginning of a ticket, write out and send email and attach ALL parties involved, including nurses, patient families, our management, to notify eta of destination for delivery.
- Once ticket is complete and driver confirms, write a completion email with the time, date, what was delivered, or refused per patient, and make all parties involved aware.
- Update the google docs at the end of the day for updated ticket deliveries.
- Conduct daily meetings for all employees before going on route about saftey and safe driving skills
- Conduct inventory control for necessary items needed.
- Have great client/customer service report to conduct contracts
order selector/ labeling clerk
XPO Logistics
02.2016 - 05.2020
- Always have proper PPE before assignments.
- With a hand scanner, download an assignment to show a selector list of items to be selected on a pallet.
- Properly and safely having skills and knowledge to use a walkie pallet rider, forklift, hand pallet electric/regular.
- Proficient with our work systems including Microsoft Office, WMX, Google Docs, and OMX.
- Developing or improving upon inventory.
- Compiling balance, price and cost reports.
- Answering phone calls.
- Answering the truck drivers gate entrance per order.
- Keeping all daily receiving and on hand inventory control systematically on OMX, WMX systems and physically on excel. (Updating live google doc)
- Checking scheduled and live loads drivers systematically on the WMX system. (Updating live google doc for completion status)
- Printing pick slips papers off WMX system per inventory on OMX for pickers per Order number and routes drop offs (Updating live google doc for completion status)
- Verifying physically and systematically on the WMX system for every pallet prepared by the picker for each order number and route drop to offs. Correct any discrepancies found (Updating live google doc for completion status)
- Printing hazmat labels of WMX system with traceability barcode for every pallet for each order number and route drop off (Updating live google doc for completion status)
- Assign LG 48', SWG 53' (LAXD) trailers to a dock per diver verified pickup order number. (Updating live google doc for completion status)
- Verify systematically on WMX system every pallet loaded on the trailer. (Updating live google doc for completion status)
- Creating and print Master BOL's, Pick Slip, and Hazmat documents per order number and route drop off on WMX system. (Updating live google doc for completion status)
- Sealing each container before giving driver their paperwork.
- Filling end of shift documents for traceability from incoming inventory, end of shift on hand inventory, errors corrected per shifts, trailers needed, trailers loaded, trailers shipped from BAX system (Updating live google doc for completion status)
Emergency Medical Technician/ dispatcher
Acadian Ambulance services
San Antonio, Texas
02.2010 - 07.2015
- As an emergency dispatcher, be familiar with the computer aided dispatching network, which allows and controls all of our networks and broadcasting to help reach any possible ambulance unit, as well as fire department and local police and county.
- Be proficient in Microsoft Word and Google Docs to keep count with the number of incoming calls and outgoing calls that take place in the shift.
- Having great verbal communication and knowing how to effectively think as well as talk to individuals during an emergency situation while staying calm. Keeping your composure.
- Communication with your Co- workers and knowing how to work as a team.
- Be able to keep composure through multiple calls and situations.
Education
Associate of Applied Science - Logistics And Supply Chain Management
Alamo Colleges
San Antonio, TX 01.2017 - 12.2019
Canyon High School
NEW BRAUNFELS, TxTimeline
Warehouse manager/ delivery driver
Sunbelt waterproof
07.2024 - Current
Route manager/ Delivery Driver
Graybar
10.2021 - 11.2024
DME Manager/ delivery technician
New Way Medical Supply
07.2020 - 10.2022
Associate of Applied Science - Logistics And Supply Chain Management
Alamo Colleges
01.2017 - 12.2019
order selector/ labeling clerk
XPO Logistics
02.2016 - 05.2020
Emergency Medical Technician/ dispatcher
Acadian Ambulance services
02.2010 - 07.2015
Canyon High School