Joshua Sowma
Oconomowoc,WI
Summary
Dynamic Manager with a proven track record at Fleming's Prime Steakhouse & Wine Bar, excelling in inventory control and client relationship management. Spearheaded training initiatives that boosted revenue generation and enhanced service quality, achieving an 18% increase in sales. Committed to operational efficiency and delivering exceptional customer experiences. Extended experience with multiunit management and overseeing general managers and teams from 25-50 personnel.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Wine Manager
Fleming's Prime Steakhouse & Wine Bar
01.2024 - Current
- Oversaw inventory management, ensuring optimal stock levels and quality control of wine selection.
- Developed training programs for staff on wine & spirit knowledge and customer service best practices, leading to a 3% increase YOY in Liquor, Beer, and Wine sales
- Streamlined training schedules, allowing for more efficient use of time and resources while maintaining high training standards.
- Increased private dining sales by cultivating strong relationships with clients and providing personalized service
- Worked as a team to crush sales goals for 2024 calender year ending 18% up YOY
Regional Director of Operations
Melting Pot
01.2022 - 01.2024
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- During tenure restaurants won awards for sales growth, service excellence, and training and development
Wine & Service Manager
Flemings Prime Steakhouse & Wine Bar
12.2019 - 01.2022
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Led everyday service and facilitated execution of large catering events and restaurant buyouts
- Developed and implemented training programs to enhance employee performance and productivity.
- Purchased beverage stock and handled all inventory needs.
- Curated individualized dining experiences to maximize guests special occasions and create lasting memories
Education
Bachelor of Science - Business Management & Marketing
University of Wisconsin - Parkside
Kenosha, WI05.2017
Bachelor of Science - Hospitality Administration And Management
University of South Pacific
Suva, Fiji03.2017
Skills
- Inventory Control Processes
- Operational Efficiency
- Client Relationship Management
- Revenue Generation
- Supply Control
- Process and Performance Improvement
Awards
2022 Top Sales Growth Award Recipient
2023 Training and Development Award Recipient
Certification
Servsafe Manager & Alcohol
OpenTable Certified
WSET 1 Certification in Wine
Timeline
Senior Wine Manager
Fleming's Prime Steakhouse & Wine Bar
01.2024 - Current
Regional Director of Operations
Melting Pot
01.2022 - 01.2024
Wine & Service Manager
Flemings Prime Steakhouse & Wine Bar
12.2019 - 01.2022
Bachelor of Science - Business Management & Marketing
University of Wisconsin - Parkside
Bachelor of Science - Hospitality Administration And Management
University of South Pacific
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