Joshua Stanfill
Lakebay
Summary
Experienced in developing and nurturing client relationships to drive customer loyalty and repeat business. Offers technical expertise and guidance to customers throughout the sales process, ensuring their needs are met. Skilled in delivering impactful presentations that effectively communicate the value of technical products. Collaborates closely with the sales team to identify and qualify sales opportunities. Contributes valuable insights to sales strategies, pricing decisions, and contract negotiations based on thorough technical considerations.
Overview
25
25
years of professional experience
Work History
Engineer API Architect
Clarity Voice
05.2021 - 10.2024
- Trained and mentored junior engineers, providing guidance and direction.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Manager of Engineering
G12 Communications
08.2017 - 08.2020
- Solved Tier 3 technical escalations
- Developed and implemented policies, standards and procedures for the engineering and technical work performed
- Built Apps using SDKs for PC, Mac OS X, iOS and Android
- Built custom API CRM integrations
- Deployed and administered Azure, CRM, MS Office, MS Teams, ticketing system and faxing, text, VoIP platforms
- Product life cycle management, both hardware and software solutions
Senior Systems Engineer
NetSapiens
04.2015 - 08.2017
- Developed testing procedures and documentation (DevOps)
- Installed and configured physical and virtual servers
- Worked Tier 3 trouble tickets
VoIP Systems Engineer
WCI / Integra
09.2012 - 04.2015
- Developed and launched custom VoIP Platform
- Sales Engineering for complex deployments
Technical Project Manager
IHome
07.2006 - 09.2012
- Design and implement low voltage systems
- Troubleshoot and repair electronic components
Technical Trainer
Regal Entertainment
06.1999 - 06.2006
- Traveled to 15 theaters to train, develop, test and certify over 100 employees on efficiently running projection equipment
Education
Bachelor of Science - Exercise Science
University of Washington
01.2010
Skills
- Python
- AWS Virtualization
- Microsoft PowerShell
- Sales Engineering
- Linux Apache MySQL PHP (LAMP Stack)
- SIP Traces
- Solid knowledge of PSTN
- Understanding of Lan & WAN Technologies (MPLS, VPLS & SD-WAN)
- Wireshark & PCAP
Timeline
Engineer API Architect
Clarity Voice
05.2021 - 10.2024
Manager of Engineering
G12 Communications
08.2017 - 08.2020
Senior Systems Engineer
NetSapiens
04.2015 - 08.2017
VoIP Systems Engineer
WCI / Integra
09.2012 - 04.2015
Technical Project Manager
IHome
07.2006 - 09.2012
Technical Trainer
Regal Entertainment
06.1999 - 06.2006
Bachelor of Science - Exercise Science
University of Washington
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