Joshua Stauffer
Spanish Fork
Summary
Dynamic operations leader with a proven track record at Café Zupas, driving revenue growth and reducing costs. Expert in leadership development and process improvement, successfully fully staffing all leadership roles for two years. Bilingual in Spanish, I excel in motivating teams and enhancing service standards across multiple locations.
Overview
21
21
years of professional experience
Work History
Area Mentor
Café Zupas
02.2014 - Current
- People support 23 restaurants across UT, ID, AZ, OH
- Opened 10+ new stores across all markets
- Managed sourcing, interviewing, onboarding for all leadership/store roles
- Collaborated with COO on operational rollouts and store changes
- Project manager for recruiting, training, and financial improvements
- Decreased labor from 18% to 14.5% and food cost from 32.5% to 29% while increasing revenue 10% YoY
- Fully staffed all leadership roles for 2 years without Talent Mentor
Director of Operations
Everbowl
Lehi
08.2021 - 01.2022
- Directed operations for 32 stores across 4 states
- Managed HR, payroll, and all purchasing contracts
- Created SOPs and training manuals
Acting General Manager
Tucanos Brazilian Grill
06.2005 - 02.2014
- Expanded catering program, achieving $100K/year revenue growth
- Trained leadership teams for new and existing locations to enhance operational effectiveness
- Developed onboarding materials for meat servers, bussers, and catering staff to streamline training process
Education
Bachelor of Science - Community Health Education
Utah Valley University
Orem, UT04-2012
Skills
- Sales Management
- Coaching Techniques
- Mentoring leadership
- Direct supervision
- Service excellence
- Skill development
- Process improvement
- Candidate sourcing
- Motivational strategies
- Constructive feedback
Awards And Skills
- First Regional Mentor Promotion, Café Zupas, 2024
- Café Zupas App Launch Award, Most guest downloads, 2023
- Catering Sales Trophy, 2020
- Sandalman Award, 2016
- Top 15% Leader for 8 International Trips, Café Zupas
- Fluent in Spanish, Multiple POS, Excellence in Service Standards
Leadership Experience
Club President, UVU PreMed Club, 08/09, 04/11, Led weekly club and leadership meetings, Organized volunteer/shadowing programs with The Kidney Foundation and local facilities, Coordinated first annual student exchanges to Guatemala with Club Adviser
Timeline
Director of Operations
Everbowl
08.2021 - 01.2022
Area Mentor
Café Zupas
02.2014 - Current
Acting General Manager
Tucanos Brazilian Grill
06.2005 - 02.2014
Bachelor of Science - Community Health Education
Utah Valley University