Joshua Steele
Winter Haven,USA
Summary
Accomplished claims professional with a proven track record at State Farm and Pilot Catastrophe, adept in claims processing and exhibiting exceptional analytical and communication skills. Successfully resolved complex injury claims by leveraging critical thinking and Microsoft Excel proficiency, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and leadership as Assistant Manager at Pizza Hut, prioritizing team development and customer service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Injury Claim Associate
State Farm
Winter Haven, FLORIDA
05.2024 - Current
- Demonstrated strong problem-solving skills in resolving customer complaints regarding injury claims
- Reviewed documents such as medical records, police reports, witness statements, as part of investigations into injury claims
- Coordinated with adjusters, attorneys, medical providers and other parties involved in the settlement process for each claim
- Communicated effectively with customers throughout the entire life cycle of their respective claim files
Express Claim Associate
State Farm
Winter Haven, FL
03.2023 - 05.2024
- Maintained detailed records of all activity related to assigned cases in accordance with established procedures.
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Utilized claim handling software to document and manage claim files efficiently.
Independent Adjuster
Pilot Catastrophe
Winter Haven, FLORIDA
06.2022 - 03.2023
- Prepared comprehensive estimates of repair costs based on analysis of building materials used
- Exhibited excellent customer service skills when interacting with policyholders
- Demonstrated expertise in investigating, evaluating, and resolving claims promptly and accurately
Assistant Manager
Pizza Hut
Winter Haven, FL
12.2020 - 06.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION FINANCE
Grand Canyon University
Phoenix, AZ, US12.2025
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Tallahassee Community College
Tallahassee, FL07.2022
Skills
- Claims Processing
- Excellent Communication
- Adaptability and Flexibility
- Analytical Skills
- Critical Thinking
- Microsoft Excel
Certification
- Florida 6-20 All-lines adjuster (licensed in 14 other states not including HI, CA, or NY)
- State Farm Fire & Auto
- Associate in Claims
References
References available upon request
Personal Information
Title: CLAIMS ADJUSTER
Timeline
Injury Claim Associate
State Farm
05.2024 - Current
Express Claim Associate
State Farm
03.2023 - 05.2024
Independent Adjuster
Pilot Catastrophe
06.2022 - 03.2023
Assistant Manager
Pizza Hut
12.2020 - 06.2022
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION FINANCE
Grand Canyon University
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Tallahassee Community College