Joshua Stephens
Cleveland
Summary
Professional mortgage advisor with strong background in financial analysis, loan processing, and customer relationship management. Skilled in guiding clients through complex mortgage options and ensuring compliance with regulatory standards. Known for fostering team collaboration and consistently delivering results. Adaptable to changing market conditions and client needs, always maintaining high standards and integrity.
Overview
9
9
years of professional experience
Work History
Senior Mortgage Advisor
Oxford Home Lending
Cleveland, OH
10.2025 - Current
- Led mortgage origination processes, ensuring compliance with industry regulations and best practices.
- Mentored junior advisors, enhancing team performance and knowledge in mortgage products and services.
- Developed customized mortgage solutions, addressing client needs through detailed financial analysis and consultation.
- Streamlined application processes, improving turnaround times and client satisfaction rates significantly.
SALES AND LEASING MANAGER
KLABEN AUTO STORES
08.2024 - Current
- Consult prospective clients on vehicle purchase
- Extensive outreach including cold calling, emailing, and social media
- Manage leasing portfolio with focus on increasing retention and generating new business
- Cross functional collaboration with marketing and business development to increase exposure
OUTSIDE REGIONAL SALES EXECUTIVE
GRUBHUB
01.2024 - 08.2024
- Consult restaurants owners on benefits of joining platform
- Extensive outreach including cold calling, emailing, and social media within managed territory
- Manage territory while balancing sales process from prospecting to closing
- Travel weekly in local market conducting meetings with decision makers to grow restaurant network
BUSINESS DEVELOPMENT & SALES EXECUTIVE
BLACK KNIGHT
05.2022 - 01.2024
- Produced ~$600k in total closed volume within 4 months of joining the organization.
- Specialized in prospecting and sales conversion with mid-sized lenders across 28 states.
- Responsible for building and maintaining a high-quality pipeline throughout the sales process.
- Built concise solutions for customer business problems through internal and external collaboration with cross-functional business partners and stakeholders.
SENIOR LOAN OFFICER
CROSS COUNTRY MORTGAGE
06.2021 - 05.2022
- $7.5M in closed refinance / purchase volume within first 6 months of joining organization.
- Fostered relationships with cross-functional business partners to ensure smooth and effective processing for customers / clients.
- Held 18 different state licenses to convey market dynamics and guidelines to cliental.
- Delivered fast-paced results for existing clients, potential clients, and internal stakeholders.
SENIOR MORTGAGE BANKER
UNION HOME MORTGAGE
11.2019 - 06.2021
- Led weekly team meeting to develop new sales strategies, monitor production, and increase conversion.
- Cultivated productive team habits across realtors, financial advisors and insurance agents to increase new home purchase loan production.
- Upheld pipeline of 10-15 applications (between refinancing and purchase transactions) at various stages of process while prospecting new business, mentoring sales associates, and executing new sales strategies.
MORTGAGE BANKER
QUICKEN LOANS
11.2017 - 08.2019
- Top Producer for new sales and conversion from March 2018 to July 2018 - performance continued through exit.
- Assisted Directors during coaching calls and leading call reviews for new bankers in order to drive production.
- Led prospect analyses in regards to financial situations, cash flow, equity building, debt consolidation, home production.
FINANCIAL ADVISOR
DORMAN LEGACY ADVISORS
10.2016 - 11.2017
- Collaborated with Senior Advisors in developing a prospect plan resulting in increased retirement plan assets by $2.1M.
Education
B.S. - FINANCE & ECONOMICS
UNIVERSITY OF MOUNT UNION
01.2016
Timeline
Senior Mortgage Advisor
Oxford Home Lending
10.2025 - Current
SALES AND LEASING MANAGER
KLABEN AUTO STORES
08.2024 - Current
OUTSIDE REGIONAL SALES EXECUTIVE
GRUBHUB
01.2024 - 08.2024
BUSINESS DEVELOPMENT & SALES EXECUTIVE
BLACK KNIGHT
05.2022 - 01.2024
SENIOR LOAN OFFICER
CROSS COUNTRY MORTGAGE
06.2021 - 05.2022
SENIOR MORTGAGE BANKER
UNION HOME MORTGAGE
11.2019 - 06.2021
MORTGAGE BANKER
QUICKEN LOANS
11.2017 - 08.2019
FINANCIAL ADVISOR
DORMAN LEGACY ADVISORS
10.2016 - 11.2017
B.S. - FINANCE & ECONOMICS
UNIVERSITY OF MOUNT UNION