Joshua Stewart
Chicago,IL
Summary
A results-driven individual with a keen focus on leveraging data analytics to drive product development initiatives. Proficient in identifying product weaknesses through meticulous analysis of customer feedback and market demands, driving iterative improvements that enhance user experience. Skilled documenting and sharing feedback with cross-functional teams and translating data insights into actionable strategies, dedicated to delivering innovative solutions that align with business objectives and drive measurable impact.
Overview
7
7
years of professional experience
Work History
Senior Product Specialist
Instacart
07.2021 - Current
- Drive product enhancement initiatives through data-driven analysis of user feedback and insights.
- Utilize data analysis to uncover actionable insights for strategic decision-making and product improvements.
- Conduct primary and secondary research to understand user needs, information product strategy and feature development.
- Act as technical expert in investigating and reporting platform functionality issues to ensure product reliability.
- Foster revenge growth by cultivating partnerships with industry stakeholders and leveraging insights for product enhancements.
- Compile and present comprehensive reports to stakeholders, effectively communicating insights and recommendations,
- Collaborate with cross-functional teams to enhance the overall user experience and support successful product launches.
- Proactively mitigate risks during product development through qualitative analysis and bug identification.
- Facilitate incident resolution by disseminating information across departments for efficient problem-solving.
Product Specialist
Freewheel Advertisers
08.2017 - 07.2021
- Utilize data analytics to identify software enhancements, streamline documentation efforts, and enhance user experience across digital and linear media buying platforms.
- Employ statistical analysis to pinpoint user-related workflow errors, accelerate case resolution rates, and drive product improvements.
- Develop interactive digital dashboards using Salesforce reporting metrics to optimize case management and support team efficiency.
- Lead training session to enhance software feature utilization, refine client workflows, and elevate overall user experience, collaborating closely with cross-functional teams for accurate and timely solutions.
Education
MBA - Data Analytics & Global Challenges in Business
UNIVERSITY OF ILLINOIS
Urbana-Champaign, IL12.2023
Bachelor of Arts - Music Education
ILLINOIS STATE UNIVERSITY
Normal, Illinois01.2011
Skills
- SQL
- Mode
- Jira
- Data Analytics
- Voice of Customer
- Zendesk
- Google Sheets
- Google Slides
Related Experience
- Product Operations-Jam Planing Committee, 2024
- Strategic Thinkers, 2024
- Carrot of the Month March, 2023
- Care Advisory Board, 2022
Timeline
Senior Product Specialist
Instacart
07.2021 - Current
Product Specialist
Freewheel Advertisers
08.2017 - 07.2021
MBA - Data Analytics & Global Challenges in Business
UNIVERSITY OF ILLINOIS
Bachelor of Arts - Music Education
ILLINOIS STATE UNIVERSITY
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