Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Software
Languages
Timeline
AdministrativeAssistant
Yaari Israel

Yaari Israel

Saint Louis,MO

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

Senior Product Specialist

UKG
08.2021 - Current
  • Conducted comprehensive product training sessions for both internal staff and external customers.
  • Served as a liaison between customers and internal stakeholders, ensuring all parties were informed of pertinent case updates.
  • Increased knowledge base usage by creating detailed articles on common product issues and solutions.
  • Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
  • Average case closure 150 cases a month against a target of 80 case goal.

Youth Program Instructor/Teacher

Christ Church
07.2017 - Current
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Youth Violence Resolution program

Client Services Help Desk

Stifel Nicolaus
03.2018 - 08.2021
  • Assists with testing applications and upgrades
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed approximately 75 incoming calls, emails and faxes per day from customers.
  • Brokerage onboarding Team

Technical Support Specialist

Interapptive Inc
06.2017 - 03.2018
  • Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Managed approximately 80 incoming calls, emails and faxes per day from customers.

Trades Assistant

Edward Jones Co
01.2017 - 07.2017
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
  • Increased client satisfaction with timely project updates, addressing concerns promptly, and delivering quality workmanship.
  • Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
  • Managed approximately 50 emails and faxes per day from customers.
  • Enhanced team productivity by streamlining processes and implementing efficient organizational systems.

Assistant Manager

Us bank
10.2012 - 01.2016
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit client’s needs
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed payroll for organization of 8 personnel
  • Developed and implemented scheduling policies
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.

Senior Customer Care Representative

Spectrum
02.2008 - 10.2012
  • Built strong relationships with customers through active listening, empathy, and understanding their needs.
  • Assisted in the development of training materials for new hires, improving onboarding processes.
  • Maintained accurate documentation of all customer interactions within CRM systems for future reference.

Education

High School Diploma -

Mccluer High School

BBA - Business Administration And Management

Strayer University

Skills

  • Salesforce

  • SQL

  • HTML

  • Payroll/Benefits

  • Tech Support

  • HRIS

Certification

  • Licensed Project Management - 6 Years
  • Human Capital Management/HRIS, Ultimate Kronos Group - 3 Years
  • SQL, Ultimate Kronos Group - 3 Years
  • Microsoft Suite Training - 8 years

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work week

Software

Microsoft Suite

SQL

SalesForce

Java

HTML

Languages

Spanish
Professional Working

Timeline

Senior Product Specialist

UKG
08.2021 - Current

Client Services Help Desk

Stifel Nicolaus
03.2018 - 08.2021

Youth Program Instructor/Teacher

Christ Church
07.2017 - Current

Technical Support Specialist

Interapptive Inc
06.2017 - 03.2018

Trades Assistant

Edward Jones Co
01.2017 - 07.2017

Assistant Manager

Us bank
10.2012 - 01.2016

Senior Customer Care Representative

Spectrum
02.2008 - 10.2012

High School Diploma -

Mccluer High School

BBA - Business Administration And Management

Strayer University

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