Jamillah Abdullah
Indianapolis
Summary
Results-driven Payroll Manager and HCM professional with 19+ years of experience leading multi-state payroll operations, payroll compliance, tax reconciliation, and client service teams in high-volume environments. Proven expertise managing complex payroll processes, resolving escalated payroll discrepancies, and ensuring compliance with federal, state, and local wage and tax regulations. Skilled in payroll systems administration, operational process improvement, audit readiness, and cross-functional leadership. Advanced knowledge of UKG Pro, ADP Workforce Now, Paychex Flex, Salesforce, and payroll reporting tools.
Overview
21
21
years of professional experience
Work History
Senior Product Specialist
UKG
Indianapolis, IN
10.2024 - Current
- Investigate and resolve complex payroll and HCM system discrepancies for enterprise-level accounts using advanced diagnostic and case management tools.
- Support payroll compliance initiatives involving multi-state payroll functionality, wage and tax regulations, and payroll system accuracy.
- Maintain accurate service documentation and payroll reconciliation records within Salesforce to ensure data integrity and client satisfaction.
- Partner with internal teams to improve payroll product functionality and enhance customer service delivery.
- Develop and update knowledge base documentation related to payroll compliance, tax regulations, and payroll system processes.
- Provide advanced troubleshooting support for payroll processing, tax configuration, and payroll reporting issues.
Client Service Supervisor
Paychex
Indianapolis, IN
10.2018 - 10.2024
- Supervised and supported a team of 12 Payroll Specialists in a high-volume payroll processing environment.
- Managed complex payroll escalations, payroll tax discrepancies, and compliance issues for multi-state clients across various industries.
- Directed quarterly and year-end payroll activities, ensuring accurate and timely processing of payroll tax filings and wage documents.
- Improved operational efficiency through implementation of process improvements, workflow enhancements, and quality assurance initiatives.
- Monitored payroll accuracy, compliance standards, and service-level expectations to maintain audit readiness and operational excellence.
- Collaborated with tax agencies and internal compliance teams to ensure adherence to evolving federal, state, and local payroll regulations.
- Utilized advanced Excel reporting and data reconciliation techniques to identify trends, resolve payroll issues, and support leadership reporting.
- Coached and mentored payroll specialists to improve productivity, customer service performance, and technical payroll knowledge.
Senior Payroll Specialist
Paychex
Indianapolis, IN
08.2016 - 10.2018
- Processed high-volume, multi-frequency payrolls for more than 460 clients while maintaining exceptional accuracy and compliance standards.
- Managed multi-state payroll processing, payroll tax administration, garnishments, deductions, and direct deposit processing.
- Resolved complex payroll inquiries related to payroll processing, HR support, tax compliance, billing, and employee payroll concerns.
- Maintained strong client relationships through consistent payroll accuracy, timely issue resolution, and proactive communication.
- Conducted payroll audits and reconciliations to ensure compliance with payroll policies and tax regulations.
- Assisted clients with payroll reporting, payroll system navigation, and payroll best practices.
Payroll Accountant
BCFORWARD
Indianapolis, IN
03.2016 - 06.2016
- Processed multi-state and international payroll transactions utilizing ADP Workforce Now.
- Managed payroll activities for employees located in the United States, Canada, and Puerto Rico.
- Administered ACH transactions, direct deposits, payroll deductions, and tax withholding processes.
- Performed payroll reconciliations and resolved payroll accounting discrepancies and employee payroll concerns.
- Ensured compliance with multi-jurisdiction payroll regulations and internal payroll procedures.
Vendor Relations Coordinator
LCP Transportation
Indianapolis, IN
08.2015 - 02.2016
- Managed vendor relationships and monitored compliance with contractual obligations and regulatory requirements.
- Coordinated resolution of compliance-related issues involving local, state, and federal regulations within the healthcare transportation industry.
- Improved communication and operational coordination between vendors and internal stakeholders.
Substitute Teacher
Kelly Services
Indianapolis, IN
03.2014 - 07.2015
- Managed classroom operations and implemented proactive conflict resolution strategies to maintain productive learning environments.
- Adapted quickly to changing environments while maintaining professionalism and organizational effectiveness.
Assistant Manager
Sam’s Club
Indianapolis, IN
08.2005 - 05.2014
- Oversaw daily operations for high-volume departments, ensuring compliance with inventory, safety, and operational standards.
- Supervised staff performance, scheduling, customer service, and operational workflow management.
- Implemented process improvements to enhance operational efficiency and improve departmental performance.
- Maintained compliance with company policies and regulatory requirements in grocery and pharmacy operations.
Education
Bachelor of Science - Business Administration & Accounting
Martin University
Skills
- UKG Pro
- Paychex Flex
- ADP Workforce Now
- Salesforce
- Microsoft Excel (Advanced)
- Google Sheets
- Microsoft Office Suite
- Payroll Reporting & Reconciliation Tools
ADDITIONAL QUALIFICATIONS
- Extensive knowledge of federal, state, and local payroll tax regulations
- Strong background in payroll compliance, audit preparation, and payroll operations
- Experienced in payroll escalation management and process improvement initiatives
- Proven ability to manage sensitive payroll data with confidentiality and accuracy
- Strong analytical, organizational, and leadership skills
Timeline
Senior Product Specialist
UKG
10.2024 - Current
Client Service Supervisor
Paychex
10.2018 - 10.2024
Senior Payroll Specialist
Paychex
08.2016 - 10.2018
Payroll Accountant
BCFORWARD
03.2016 - 06.2016
Vendor Relations Coordinator
LCP Transportation
08.2015 - 02.2016
Substitute Teacher
Kelly Services
03.2014 - 07.2015
Assistant Manager
Sam’s Club
08.2005 - 05.2014
Bachelor of Science - Business Administration & Accounting
Martin University