BRADLEY ALLEN
Belmont,NC
Summary
Experienced Senior Operations Manager with a proven track record of overseeing operational systems and processes. Skilled in examining financial data and conducting quality control checks to ensure optimal performance. Cost-conscious professional well-versed in operational management and budget development practices. Recognized for exceptional decision-making and multitasking abilities, dedicated to driving efficiency and achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Senior Operations Manager
Reimagined Parking
01.2018 - Current
- Created business strategy and developed systems and procedures to improve operational quality and team efficiency
- Devised processes to boost long-term customer retention and increase profit levels
- Oversaw workforce management planning, volume predictions and capacity planning
- Managed employee-related issues encompassing labor, turnover and diversity
- Provided leadership for continual management and employee training initiatives
- Contribute to the development of strategies and procedures for carrying out internal and external audits
- Supervise auditing staff, assign tasks, and perform and review audits
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
Assistant Operations Manager
LAZ Parking
01.2007 - 01.2018
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Provided strategic advice and recommendations to leadership in the development, implementation, and evaluation of new operating policies, practices, and procedures in customer relations
- Discovered areas of improvement by analyzing quarterly operational and sales reports
- Provided professional consultation and leadership to all faculty and staff
- Managed and provided day-to-day leadership to various technical, professional, and/or administrative personnel engaged in all aspects of the operation
Education
B.A. - Biology/Chemistry
UNC Charlotte
Charlotte, NC01.2008
Skills
- Comprehensive applied knowledge in public sector
- Examining and re-engineering operations
- Formulating policy
- Developing and implementing strategies
- Analyzing complex problems
- Interpreting operational needs
- Developing integrated solutions
- Strong interpersonal skills
- Effective communication
- Advanced analytical skills
- Evaluative skills
- Objective critical thinking skills
- Understanding of computerized business systems
- Data gathering
- Report preparation
- Integrated program planning
- Development and administration
- Organizing resources
- Establishing priorities
- Supervising and training employees
- Technical guidance
- Leadership
- Mac OS x
- Microsoft Suite
- Excel
- UKG Pro
- Coupa
- SAP Concur
Extracurricular Activities
Phi Kappa Sigma, Treasurer, 01/01/05, 12/31/06
Timeline
Senior Operations Manager
Reimagined Parking
01.2018 - Current
Assistant Operations Manager
LAZ Parking
01.2007 - 01.2018
B.A. - Biology/Chemistry
UNC Charlotte
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