Paige Moore

As a Senior Product Specialist I am responsible for managing and growing a portfolio of seven Homecare and Industrial Cleaning suppliers with $3MM in DGP annually as well as acting product specialist for key Homecare and Industrial Cleaning and Food supplier with $8MM in DGP annually.

• Conducting monthly supplier reviews to present top opportunities and key performance indicators
• Managing weekly financial reporting via Tableau, Excel, and SAP
• Enhance product performance by organizing thorough market research and competitor analysis
• Ensuring pricing accuracy by managing and updating supplier and customer pricing in the database.
• Securing valuable partnerships by representing the company at industry conferences, trade shows, and networking events.
• Developing innovative product strategies for increased sales and customer satisfaction.
• Collaborating with cross-functional teams to streamline product development processes.
• Launched a pilot project with a key supplier to accelerate sales and collaboration between both companies. In this program I lead a team of 9 to develop marketing campaigns, sales training, opportunity reviews, technical events, and mutual action plans.

As a Customer Solutions Supervisor I direct a team of 12 employees with day-to-day work and complex problems by applying motivational and analytical strategies; as well as confer with other team leaders across the company to streamline processes and enhance the customer experience.

• Evaluate interactions between associates and customers to assess personnel performance and customer satisfaction as well as create development plans specific to each employee.
• Manage monthly customer service metrics; evaluate error rates, call volumes, and customer promoter scores.
• Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service.
• Engage in weekly meetings with product management, sales directors, and margin analysis team to ensure order accuracy and increase revenue.
• Run daily district meetings to report on process changes and discuss potential escalations for the South Atlantic region.
• Lead hypercare projects for six plant consolidations across the US
• Run daily order reporting for all US Focused Industry senior managers to increase visibility
• Lead bi-weekly meetings, as well as monitor all US orders for Novozymes turnover business to ensure accuracy while confirming correct processes are followed.
• Successfully completed ITS to Domestic project to move all Puerto Rico customer accounts to the South Atlantic region.
• Join monthly supplier meetings with key product managers to bring SAP knowledge and enhance order accuracy.

In this role I act as the first point of contact for escalations for the Inside Sales and Southeast customer solutions teams. I perform one on ones with each member of the team as well as organize development plans specific to each member to promote growth and productivity.

• Organize and present weekly meetings with teams to discuss training opportunities and new procedures
• Develop, delegate, and maintain an audit system for Univar Solutions CDP project involving a team of 12
• Compile data via Excel to assist in customer matching project relating to SAP account merge with Legacy Univar
• Manage escalations as a member of the U-Support team for Legacy Univar locations post go-live
• Design and oversee a team of 8 to assist with order entry during go-live as well as organize a system to ensure accuracy and efficiency
• Participate in weekly calls with all district managers within Inside Sales and Southeast to discuss team trends, company updates, and plans to achieve success

As a Customer Solutions Representative i was responsible for coordinating and managing operational business communication between customers and sales representatives. In this role, I managed a large number of customers across several lines of business.

• Maintained an order count of over 250 orders a month
• Responsible for processing all tenant billing monthly across the US and Mexico
• 2017 Presidents Award winner for CSR of the year
• Participated in Cabot turnover project with special focus on Univar business

As a Customer Solutions Representative I was responsible for managing accounts for water municipalities as well as interact with several departments to ensure accuracy.

• Utilize SAP and Salesforce for order entry and managing data
• Process orders for a large number of accounts including export accounts
• Work with other departments within the company to resolve credit issues as well as facilitate inventory and allocation needs