Dynamic professional with a proven track record at Mygrant Glass Co, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and boosting customer satisfaction through effective problem-solving and communication. Adaptable and dependable, with strong critical thinking skills and a commitment to fostering a positive work environment.
Hi, I’m
Joshua Stone
Will Call Lead
Portland
Summary
Overview
12
years of professional experience
Work History
Mygrant Glass Co
Will Call Lead
04.2018 - 01.2026
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
7-eleven
Weekend Supervisor
02.2014 - 03.2018
Job overview
- Supervised weekend operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff on best practices for inventory management and customer service.
- Implemented processes to optimize stock replenishment and reduce product waste.
- Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
- Monitored store performance metrics to identify areas for improvement and implement solutions.
- Resolved customer complaints efficiently, enhancing overall shopping experience and loyalty.
- Ensured compliance with company policies, health regulations, and safety standards consistently.
- Collaborated with management to develop strategic promotions that increased weekend sales volume.
- Spearheaded quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
- Implemented customer service best practices to create memorable experiences for patrons during weekend hours.
- Mentored staff in the development of essential skills, promoting career advancement opportunities within the organization.
- Boosted overall revenue by upselling products or services whenever appropriate opportunities arose.
- Increased customer satisfaction levels by addressing concerns promptly and professionally.
- Improved employee performance through positive reinforcement and effective training.
- Resolved conflicts among staff members by facilitating open communication and mediating disputes.
Education
Estacada High SchoolEstacada, OR
High School Diploma
06-2005
University Overview
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Dependable and responsible
Excellent communication
Critical thinking
Computer skills
Calm under pressure
Active listening
Verbal communication
Attention to detail
Flexible and adaptable
Multitasking
Timeline
Will Call Lead
Mygrant Glass Co
04.2018 - 01.2026
Weekend Supervisor
7-eleven
02.2014 - 03.2018
Estacada High School
High School Diploma