Kristina Gernt
Jamestown,TN
Summary
Compassionate and dedicated Licensed Practical Nurse. Skilled in patient care, medication administration, and health education. Eager to join a healthcare team to enhance patient outcomes and contribute to a supportive environment. Successful in providing fast and accurate assessments and working calmly under pressure.
Overview
8
8
years of professional experience
Work History
Sales/ Call Center Lead/Senior Customer Service Representative
Mountain Barn Builders
05.2020 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Trained new employees on processes to promote productivity team-wide.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Negotiated with vendors to expedite product shipments and backorders.
Direct Support Staff
The Access Program
09.2017 - 05.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Used mobility devices to transport patients.
- Documented activities and recorded information.
Cashier/ Front Line
Dairy Queen Grill & Chill
09.2014 - 04.2016
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Restocked workstation with supplies and communicated out-of-stock items to management.
Education
Diploma in Practical Nursing -
Tennessee College of Applied Technology - Oneida
Oneida, TN07.2024
Certification in Phlebotomy - IV -
Tennessee College of Applied Technology - Oneida
Oneida, TN07.2024
High School Diploma -
Alvin C. York Institute
Jamestown, TN05.2017
Skills
- Health Promotion
- Vital signs monitoring
- Nursing Ethics
- Documentation skills
- Communication
- Reliable and trustworthy
- Friendly, positive attitude
- Organizational skills
- Computer skills
- Work ethic
- First-aid and CPR
- Compassionate Care
- Physical Assessment
- Medication Administration
Timeline
Sales/ Call Center Lead/Senior Customer Service Representative
Mountain Barn Builders
05.2020 - 05.2022
Direct Support Staff
The Access Program
09.2017 - 05.2020
Cashier/ Front Line
Dairy Queen Grill & Chill
09.2014 - 04.2016
Diploma in Practical Nursing -
Tennessee College of Applied Technology - Oneida
Certification in Phlebotomy - IV -
Tennessee College of Applied Technology - Oneida
High School Diploma -
Alvin C. York Institute
Similar Profiles
Fabian ZamoraFabian Zamora
Salesperson at Eagle Ridge Barn BuildersSalesperson at Eagle Ridge Barn Builders
Kyle McLaughlinKyle McLaughlin
Laborer/Personal Support Worker at A & C Barn buildersLaborer/Personal Support Worker at A & C Barn builders
Elisha McclungElisha Mcclung
Sales Representative at Eagle Ridge Barn BuildersSales Representative at Eagle Ridge Barn Builders