Rachael Smolky
Albuquerque,NM
Summary
Dynamic professional with a proven track record at T-Mobile, enhancing customer satisfaction and resolving issues with efficiency. Expert in CRM software and interpersonal skills, I've led teams to improve service standards and foster repeat business. My background in training and customer service drives exceptional guest experiences and team growth. Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Skilled multitasker with superior work ethic and good teamwork, problem-solving, First Aid, CPR certified and exceptional organizational skills. Willing to take on any task to help my team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
T-Mobile Customer Representative Call Center Speci
T-Mobile
Albuquerque, NM
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Bartender Trainer
Applebee's
Albuquerque, NM
06.2019 - 10.2022
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
Bar Manager
American Legion
Roswell, NM
12.2021 - 09.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
TLS Call Center Specialist
TLS Communications
Roswell, NM
08.2017 - 06.2018
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology - Cosmetology
Aladdin Beauty College #22
Roswell, NM08.2007
Skills
- Payment Processing
- Call Center Customer Service
- Resolving issues
- Customer communications
- Problem-solving skills
- Customer Service
- CRM Software
- Verbal and written communication
- Cash Handling
- Communicating with clients
- Gathering information
- Data Entry
- Product Knowledge
- Technical Troubleshooting
- Interpersonal Skills
- Customer Relationship Management
- Appointment Scheduling
- Quality Control
- Documentation And Reporting
- Training experience
- Complaint resolution
- Call Control
- Calm disposition
- Performance monitoring
- Logging call information
- Inbound Phone Call Management
- Call Center Operations
- Sales expertise
- Data Gathering
- Team Leadership
- Staff Training
- Health and safety
- Responsible Alcohol Service
- Staff Scheduling
- Inventory Management
- Organizational ability
- Health codes compliance
- Guest Interaction
- Outgoing Personality
- Safety awareness
- Supply Ordering
- Sales Promotion
- Mixology expertise
- Menu Updating
- Vendor Management
- Wine and liquor knowledge
- Strategic Planning
- Event Coordination
- Restaurant Management
- Rule Enforcement
- Labor cost control
- Revenue Forecasting
- Marketing Plan Development
- Money Handling
- Reliable and Responsible
- Liquor Law Compliance
- De-escalation
- CPR Certified
- Heartsaver CPR AED
- First aid and CPR knowledge
- CPR and first aid certification
- First Aid and Safety Training
Certification
CPR certification
First Aid Certification
Food Safety Certification
Serve Safe Certification
Timeline
T-Mobile Customer Representative Call Center Speci
T-Mobile
11.2022 - Current
Bar Manager
American Legion
12.2021 - 09.2022
Bartender Trainer
Applebee's
06.2019 - 10.2022
TLS Call Center Specialist
TLS Communications
08.2017 - 06.2018
Cosmetology - Cosmetology
Aladdin Beauty College #22