Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Bunnell

Salt Lake City

Summary

Organized and passionate professional career. 5 years of customer service experience with in person and over the phone clientele, medical assisting, bank teller, and call center experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative/Call Center

Golden Customer Care
12.2019 - Current
  • Answering questions about company products
  • Processing orders and modifications
  • Resolving issues and helping customers with technical issues
  • Handling customer complaints
  • Documenting feedback

Fraud Analyst

Concentrix
10.2018 - 12.2019
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.

Account Executive

Comcast, Xfinity
12.2015 - 08.2018
  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.

Education

General Studies

Miami Dade College
Miami, Florida

Skills

  • Call center operations
  • Account management
  • Customer support
  • Payment processing
  • Data entry
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Customer relations
  • Conflict mediation
  • Microsoft Office expertise

Timeline

Customer Service Representative/Call Center

Golden Customer Care
12.2019 - Current

Fraud Analyst

Concentrix
10.2018 - 12.2019

Account Executive

Comcast, Xfinity
12.2015 - 08.2018

General Studies

Miami Dade College

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Kathryn Bunnell