Lisa Snell
Summary
Customer-focused professional with extensive experience in customer service roles, recognized for exceptional client support and high customer satisfaction. Strong communication, project management, and problem-solving skills enable effective multitasking. Proven track record in enhancing operational processes to improve customer experience.
Overview
31
31
years of professional experience
Work History
Customer Service Representative/Call Center
Dynamic Acquisition, Co. LLC
Birmingham, MI
06.2023 - 03.2026
- Facilitated appointment scheduling for customers to enhance service efficiency.
- Managed up to 150 inbound and outbound calls daily, ensuring effective communication.
- Updated customer information, including addresses and contact details, for accuracy.
- Acted as liaison between clients and customers to resolve inquiries and issues.
- Provided detailed product information to assist customers in making informed decisions.
Customer Service Representative/Call Center
DivvyUp
Tallahassee, FL
01.2019 - 11.2023
- Corresponded with customers regarding orders through email, chat, and phone.
- Managed 150 or more inbound and outbound calls daily.
- Uploaded customer-provided images for order processing.
- Updated customer orders with current address, phone number, and email information.
- Coordinated with design team to ensure accuracy of customer orders.
Receptionist/Administrative Assistant
GTN Enterprises, LLC.
Tallahassee, FL
01.2014 - 12.2018
- Managed multiple employees to ensure efficient operations across departments.
- Handled multifunction phone lines, addressing inquiries and directing calls appropriately.
- Assisted at event registration tables, facilitating smooth attendee check-in processes.
- Answered incoming emails regarding company services, providing timely information to clients.
- Ordered and picked up supplies from various locations to maintain inventory levels.
- Processed incoming mail for distribution to relevant departments and managed outgoing correspondence.
- Typed proposals for administration staff, ensuring clarity and professionalism in documentation.
- Performed filing and data entry tasks to maintain organized records and support administrative functions.
Lead Customer Service Operator/Manager
Ricoh Corporations of America
Maitland, FL
03.2011 - 11.2013
- Serviced Copiers
- Managed multiple employees
- Inventory of weekly products
- Generated weekly/monthly reports of products and services
- Answered service calls from customers
- Typeset and designed medical forms
- Printing forms and expediting forms to individual departments
- Ordered weekly supplies from vendors
- Attended monthly meetings
- Provided customer service to departments
Administrative Assistant/Manager of Printing Department
White-Wilson Medical Center, P.A.
Fort Walton Beach, FL
05.2000 - 01.2011
- Answered phones
- Taking dictation/minutes for monthly meetings
- Typed minutes to meetings
- Scheduled appointments with vendors
- Created Spreadsheets
- Filing
- Data Entry
- Designed documents, patient handouts and brochures
- Created various marketing layouts for advertising
- Spiral and paste binding of booklets
- Digital cutting of forms
- Monthly inventory count for the print shop
- Expedited orders to the customers
- Created monthly ticket report for the accounting department
- Entered weekly time/hours for employees
Housekeeper/Janitorial
AAA Janitorial Service
Fort Walton Beach, FL
08.1995 - 05.2000
- Sanitized all bathrooms and common areas to ensure cleanliness and hygiene.
- Dust and vacuumed all doctor's offices for a tidy environment.
- Responded promptly to spills and accidents as needed.
- Maintained inventory throughout the day to support operational needs.
- Restocked supplies monthly to ensure availability.
- Provided customer service assistance to enhance visitor experience.
Education
Bachelors - Graphic Design
The Art Institute of Pittsburgh
Tampa, FL05.2009
Skills
- Microsoft Office Suite and Adobe Creative Suite
- Call center operations
- Customer relationship management
- Data entry and order processing
- Problem solving and critical thinking
- Effective communication
- Live chat support and scheduling
- Recordkeeping and documentation
- Multi-line telephone management
- Project management expertise
Summary Of Quality
Capable of handling all functions independently, disciplined, punctual and excellent communication skills.
Timeline
Customer Service Representative/Call Center
Dynamic Acquisition, Co. LLC
06.2023 - 03.2026
Customer Service Representative/Call Center
DivvyUp
01.2019 - 11.2023
Receptionist/Administrative Assistant
GTN Enterprises, LLC.
01.2014 - 12.2018
Lead Customer Service Operator/Manager
Ricoh Corporations of America
03.2011 - 11.2013
Administrative Assistant/Manager of Printing Department
White-Wilson Medical Center, P.A.
05.2000 - 01.2011
Housekeeper/Janitorial
AAA Janitorial Service
08.1995 - 05.2000
Bachelors - Graphic Design
The Art Institute of Pittsburgh