Summary

Overview

Work History

Education

Skills

Timeline

Nathalie Bello

Ocala

Summary

Detail-oriented and customer-focused professional with experience in healthcare administration, customer service, banking, retail, and creative design. Proven ability to manage front desk operations, handle high-volume customer interactions, and support organizational goals with efficiency and professionalism.

Overview

years of professional experience

years of post-secondary education

Work History

Medical Receptionist / Customer Service Representative (Call Center)

Primary Healthcare Associates

01.2019 - 01.2022

Answered high-volume inbound calls, assisting patients with appointment scheduling, inquiries, and concerns
Verified patient information, insurance details, and updated electronic medical records
Coordinated communication between patients and healthcare providers
Maintained confidentiality in compliance with HIPAA regulations
Resolved customer issues efficiently while providing excellent service
Greeted patients and visitors warmly, ensuring a positive first impression.
Scheduled appointments efficiently using electronic health record systems.
Verified insurance information and collected co-pays accurately.
Maintained organized patient records in compliance with privacy regulations.

Graphic Designer / Assistant

Osceola Historical Society

01.2018 - 01.2019

Designed promotional materials including flyers, brochures, and digital content
Assisted with event planning and community outreach initiatives
Maintained and organized historical archives and records
Supported administrative tasks and daily office operations

Crew Member /Line Cook

AMC Theatres

Kissimmee

01.2018 - 12.2018

Assisted in training new crew members on operational procedures and safety protocols.
Stocked and organized concession supplies to meet customer demand effectively.
Served food quickly for positive guest experiences.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Prepared quality products while maintaining portion control and presentation within service goal times.

Bank Teller

North Jersey Federal Credit Union

Paterson

01.2016 - 01.2017

Processed financial transactions including deposits, withdrawals, and payments
Assisted customers with account inquiries and banking services
Balanced cash drawers and ensured accuracy in all transactions
Promoted financial products and services to customers

Store Associate

Marshalls

01.2015 - 01.2017

Assisted customers with purchases, returns, and product inquiries
Maintained store organization and restocked merchandise
Operated cash registers and handled transactions
Supported loss prevention and inventory management efforts

Teacher’s Aide / Front Desk Receptionist

Passaic County Community College

01.2015 - 01.2016

Assisted instructors with classroom preparation and student support
Provided administrative support at the front desk
Answered phones, greeted visitors, and directed inquiries
Maintained records and handled basic office tasks