- Enjoy participating in Brazilian Jiu-Jitsu for overall physical and mental well-being
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy learning about and building new PC's with updated hardware/software
- Music - I enjoy playing guitar for relaxation
Joshua Story
Fairfax,VA
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sherwin Williams
11.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant Manager
Sherwin Williams
05.2019 - 11.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate (Full Time)
Sherwin Williams
02.2018 - 04.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate (Part-Time)
Sherwin Williams
03.2017 - 01.2018
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for Commercial Credit Applications.
Education
No Degree - Cyber Security
George Washington University
Washington, DC10-2024
Skills
- Incidents management
- Microsoft office suite expert
- Troubleshooting and diagnosis
- Customer service expert
- User credential management
- Information protection
- Hardware configuration
Accomplishments
- Supervised team of 13 staff members. (6 in store and 7 drivers)
- Planned and coordinated multiple 'Pro-Shows' working with vendors and customers to ensure smooth events.
- Resolved product issues through consumer testing and product demos.
- Created stain matching system for custom home builders to standardize the process.
- Increased sales from 7,100,000 to 8,500,000 2021-2022
Interests
Timeline
Operations Manager
Sherwin Williams
11.2021 - Current
Assistant Manager
Sherwin Williams
05.2019 - 11.2021
Sales Associate (Full Time)
Sherwin Williams
02.2018 - 04.2019
Sales Associate (Part-Time)
Sherwin Williams
03.2017 - 01.2018
No Degree - Cyber Security
George Washington University
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