Joshua Strizzi
Duvall
Summary
Dynamic Small Engine Technician with a proven track record at Duvall Hardware and Garden, excelling in mechanical troubleshooting and customer education. Recognized for fostering strong relationships and delivering exceptional service, while training colleagues and enhancing product knowledge. Adept in continuous improvement, driving customer satisfaction through expert advice and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Small Engine Technician
Duvall Hardware and Garden
10.2023 - Current
- Diagnosed and repaired Stihl outdoor power equipment such as chainsaws, line trimmers, blowers, and more.
- Educated customers using extensive product knowledge and understanding.
- Advised and facilitated equipment purchases for customers.
- Provided training for colleagues in the subject area of outdoor power equipment.
- Delivered exceptional customer experiences through clear communication about necessary repairs, timelines, and costs involved.
Senior Retail Sales Associate
Duvall Hardware and Garden
01.2021 - Current
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
Paint Department Sales Associate
Duvall Hardware and Garden
09.2020 - Current
- Expanded product knowledge through frequent training sessions and staying current on industry trends, resulting in more informed recommendations for customers.
- Assisted customers in selecting appropriate tools, accessories, and complementary products to improve the success of their painting projects.
- Built strong relationships with customers through attentive listening, effective communication, and genuine care for their project outcomes.
- Collaborated with coworkers to ensure seamless operations across departments, enhancing overall store image and functionality.
- Increased customer satisfaction by providing expert advice on paint products and application techniques.
- Educated customers on proper surface preparation procedures, resulting in better end results for their painting projects.
- Demonstrated exceptional problem-solving skills when addressing customer concerns or challenges related to their paint projects.
Paint Department Lead
Duvall Hardware and Garden
01.2022 - 10.2023
- Provided exceptional customer service, including in-depth product knowledge and technical support for painting projects, resulting in repeat business and a loyal customer base.
- Developed strong relationships with vendors, resulting in better pricing and delivery schedules for paint products.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Performed departmental maintenance tasks such as refilling and cleaning tinting machines and restocking colorant supplies.
- Provided comprehensive training to new associates, ensuring a smooth onboarding process and consistent levels of service across the paint department.
Retail Sales Associate
Duvall Hardware and Garden
08.2018 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
Assistant Martial Arts Instructor
Miller's Martial Arts Academy
01.2017 - 08.2017
- Demonstrated proper techniques, ensuring safety and accuracy during training sessions.
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
- Enhanced students' martial arts skills by providing personalized instruction and feedback.
- Promoted physical fitness and discipline through engaging warm-up exercises and drills.
- Provided support to lead instructor in organizing belt tests, enabling timely advancement for students.
- Aided in maintaining a clean and safe dojo by performing routine maintenance tasks, ensuring optimal practice conditions for all participants.
Education
Bachelor of Science - Mechanical Engineering
University of Washington
Seattle, WA06-2027
Associate of Science - Physics, Atmospheric Sciences And Engineering
Bellevue College
Bellevue, WA06-2025
Skills
- Mechanical troubleshooting
- Engine diagnostics
- Motivating and encouraging
- High-level calculus
- Peer tutoring
- Excel and Matlab
- CAD expertise
- Continuous improvement
- Strong leadership skills
Certification
- Certified Silver Level Service Technician, Stihl Northwest
Timeline
Small Engine Technician
Duvall Hardware and Garden
10.2023 - Current
Paint Department Lead
Duvall Hardware and Garden
01.2022 - 10.2023
Senior Retail Sales Associate
Duvall Hardware and Garden
01.2021 - Current
Paint Department Sales Associate
Duvall Hardware and Garden
09.2020 - Current
Retail Sales Associate
Duvall Hardware and Garden
08.2018 - 01.2021
Assistant Martial Arts Instructor
Miller's Martial Arts Academy
01.2017 - 08.2017
Bachelor of Science - Mechanical Engineering
University of Washington
Associate of Science - Physics, Atmospheric Sciences And Engineering
Bellevue College
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