Joshua Swann
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised and ready to tackle new challenges, using dedication and enthusiasm to advance organizational objectives.
Overview
5
5
years of professional experience
Work History
Airside Experience Specialist
Signature Aviation
07.2023 - Current
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Streamlined refueling processes for increased efficiency and reduced downtime between flights.
Valet Attendant
Johnson Automotive
08.2021 - 03.2023
- Built positive customer rapport for courteous, friendly and professional service.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Instacart Shopper/Team Leader
Instacart
04.2020 - 05.2021
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Certified Pool Operator
Covenant pool care
05.2023 - Current
In-Store Shopper
Wegmans Food Markets
02.2021 - 06.2022
- Shop customer orders
- Greet customers when they arrive and bring orders out to them
- Stock working area with bags, stickers, and disinfect the area
- Replace items when the customer asks to replacements
- Fix order issues with app by communicating with corporate/customer
Education
Associate of Science - Aviation Management
Guilford Technical Community College
Jamestown, NC06-2026
Associate of Science - Aerospace Engineering
Wake Technical Community College
Raleigh, NC06-2024
High School Diploma -
Sanderson High School
Raleigh, NC06-2019
Skills
- Communication skills
- Customer service
- Time Management
- Teamwork and collaboration
- Corporate communications
- Problem-solving abilities
- Team leadership
- Relationship building
- Professionalism
Timeline
Airside Experience Specialist
Signature Aviation
07.2023 - Current
Certified Pool Operator
Covenant pool care
05.2023 - Current
Valet Attendant
Johnson Automotive
08.2021 - 03.2023
In-Store Shopper
Wegmans Food Markets
02.2021 - 06.2022
Instacart Shopper/Team Leader
Instacart
04.2020 - 05.2021
Associate of Science - Aviation Management
Guilford Technical Community College
Associate of Science - Aerospace Engineering
Wake Technical Community College
High School Diploma -
Sanderson High School