BRENDAN DUPONT
Gig Harbor,WA
Summary
Dynamic Airside Experience Specialist at Signature Aviation with proven expertise in team leadership and aircraft towing. Recognized for enhancing customer service and operational efficiency while ensuring strict adherence to safety protocols. Adept at problem-solving and relationship building, fostering a positive work environment that drives team success.
Overview
4
4
years of professional experience
Work History
Airside Experience Specialist
Signature Aviation
Seattle, WA
03.2024 - Current
- Escorted high profile clients
- Tow movement of an aircraft
- Proactively prepared arrival/departing aircraft
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
- Guided employees in handling difficult or complex problems.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
- perate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
- Create accurate records pertaining to time worked and activities and services performed.
- Resolved customer complaints in a timely manner.
- Ensured line workers followed safety protocols and adhered to company policies and procedures.
- Assigned tasks to team members, managed workloads, and provided feedback on performance.
- Performed troubleshooting activities as required to maintain efficient operation of equipment.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
General Manager
Papa John's Pizza
Tacoma, WA
11.2021 - 02.2024
- Ensured compliance with health, safety and sanitation standards.
- Scheduled staff shifts and monitored labor costs.
- Provided direction, guidance and motivation to team members.
- Established cash control systems for register transactions.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Inventory tracking and ordering
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup
- Monitoring labor costs by scheduling cuts
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Laguna Creek High School
Elk Grove05-2017
Skills
- Time management
- Problem solving
- Customer service
- Team leadership
- Aircraft towing
- Relationship building
- Team building
- Adaptability and flexibility
- Communication skills
References
References available upon request.
Timeline
Airside Experience Specialist
Signature Aviation
03.2024 - Current
General Manager
Papa John's Pizza
11.2021 - 02.2024
High School Diploma -
Laguna Creek High School
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