Brendan Dupont
Gig Harbor,United States
Summary
Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.
Overview
3
3
years of professional experience
Work History
Airside Experience Specialist
Signature Aviation
03.2024 - 05.2025
- Worked diligently with team members, guest, clients, vendors, and aircraft crewmembers, and made sure that all safety measures were met including physical, cyber, and data.
- Supervised and trained employees proficiently.
- Provided a friendly and professional customer service attitude at all times to our guest.
- Loaded and unload luggage into and out of aircraft, and PAT, and guest vehicles, and other transports. Kept ramps clean, maintained, and safe.
- Operated and drove ground service equipment such as fuel trucks, de-icing trucks, stair trucks, ground power units, and tugs, and shuttles.
- Fuel handling for equipment used, including fuel quality control, and keeping inventory, and maintaining documentation for these practices.
- Produced logs for activities and services performed.
- Followed emergency procedures during critical events.
Assistant General Manager
Papa John's Pizza
11.2021 - 02.2024
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and created a great customer service attitude toward our customers.
- Motivated, trained, and disciplined employees to maximize performance.
- Ensured compliance with food safety, health, and sanitation standards.
- Handled cash accurately and prepared deposits.
- Maintained scheduled employee shifts and monitored labor cost.
- Received and handled telephone delivery orders, and prepared pizza and other food selections.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
Education
High School Diploma -
Laguna Creek High
Elk Grove, CA06-2016
Skills
- Detail-oriented approach
- Reliability
- Organizational skills
- Problem-solving abilities
- Multitasking Abilities
- Teamwork
- Customer service
- Time management
- Active listening
- Skilled in software applications
- Microsoft office
- Proficient team leadership
Timeline
Airside Experience Specialist
Signature Aviation
03.2024 - 05.2025
Assistant General Manager
Papa John's Pizza
11.2021 - 02.2024
High School Diploma -
Laguna Creek High
Similar Profiles
KENNIKA WHYTEKENNIKA WHYTE
Guest Experience Specialist at Signature AviationGuest Experience Specialist at Signature Aviation
Kerrigan E. HarlowKerrigan E. Harlow
Guest Experience Specialist at Signature AviationGuest Experience Specialist at Signature Aviation
John AndersonJohn Anderson
Line Technician Supervisor at Signature AviationLine Technician Supervisor at Signature Aviation
Ryan MathersRyan Mathers
Reconstruction Project Manager at Paul Davis Restoration of TacomaReconstruction Project Manager at Paul Davis Restoration of Tacoma
Rebecca DerrRebecca Derr
Senior Policy Advisor at Environmental Protection AgencySenior Policy Advisor at Environmental Protection Agency