Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ahmad Mathis

Tampa

Summary

Dynamic Ramp Agent with extensive experience at Signature Aviation and Unifi Aviation, adept at ensuring on-time departures through effective coordination and safety compliance. Skilled in aircraft marshaling, I excel in high-pressure environments, leveraging strong communication and problem-solving abilities to enhance operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Ramp Agent

Signature Aviation
07.2024 - Current
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Ramp Agent

Unifi
05.2023 - 08.2025
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Guided aircraft into and out of parking positions using hand signals.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.

Sales Associate

Express Clothing
05.2021 - 12.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Wharton High School
Tampa, FL
05-2020

Skills

  • Security processes
  • Arrival/departure procedures
  • Pushback
  • Aviation and transportation
  • Marshaling aircraft
  • Weight/balance loading
  • Aviation regulations
  • Aircraft safety checks
  • Loading and unloading
  • Ramp service
  • Load planning

Accomplishments

  • Promoted after just 2 months of hire date due to outstanding job performance.
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
  • Supervised team of 12 staff members.

Languages

English
Native or Bilingual

Timeline

Ramp Agent

Signature Aviation
07.2024 - Current

Ramp Agent

Unifi
05.2023 - 08.2025

Sales Associate

Express Clothing
05.2021 - 12.2022

High School Diploma -

Wharton High School

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