Experienced professional with 25+ years in developing and administering operational programs and leading people. Skilled in ensuring compliance with government regulations and company policies. Held leadership roles in joint forces units, security forces, information protection, personal security, resource protection, and quality assurance. Proven track record providing feedback, education, and training. Background as a Property Claims Adjuster offers a unique understanding of operational duties and customer service expectations in service-oriented organizations.
Provide analysis support in re-shaping processes that align with emerging requirements to fully support the Enterprise, Commands, and Components. Monitor agendas and decisions and build staff-to-staff relationships as required to coordinate issues; glean trends, ramifications, and concepts of value and report findings to senior leadership. Provide support for daily operational functions of the staff to include daily monitoring, routing, and tasking (through government guidance) of the Directorate's Task Management Tool (TMT) and FM14s on the Enterprise Workflow Management System (EWMS); assist and provide advice with the formulation of internal/external tasker packages and track all tasks to completion in coordination with Components, Commands, Joint Staff, and HQ and inter-agencies, both DOD and non-DOD. Mediate with the Joint Staff, government agencies, and corporate entities, maintaining full situational awareness of HQ, Component, and Command operations as they relate to the area of responsibility. Serve as the TMT subject matter expert to train new personnel on proper handling and procedures for TMT. Ensure currency on all administrative matters in personnel issues, new administrative procedures and processes, and special interest items. Establish and improve on the process that facilitates TMT routing of tasks to various members of the Command and that supports follow-up through face-to-face conversations and/or email to ensure the intent of the tasker is understood. The Contractor’s process shall permit rapid rerouting when the requirements of the tasker change. Provide on-site executive assistance administrative officer functions, acting as an interface with military, governmental, and private sector organizations for visits and matters on protocol, coordinating protocol issues arising from official functions. Maintain the long-range calendar and event scheduling, coordinating conferences, briefings and other meetings. Primary liaison as action subject matter expert for all deployments, Stateside and Overseas TDYs. Provide administrative management of the Defense Travel System (DTS). Ensure mission accomplishment and implement quality improvements in response to regulatory compliance or requirements. Review all travel authorizations and vouchers. Manage cross-org, fund cite authorizations, and invitational travel orders (ITO). 3.7.11.4 Develop, monitor, and change DTS routing lists as required. Maintain a working knowledge of JTR to ensure compliance. Conduct internal control evaluations to ensure processes and procedures are in line with requirements.
Managed section of 6 employees. Oversaw the day-to-day processes including managing and maintenance of all squadron publications and forms development, design, control, storage, life cycle, and dissemination. Primary SharePoint administrator; ensuring compliance with regulations and accuracy of content. Responsible for all Records, Freedom of Information Act (FOIA), and Privacy Act (PII) programs. Implemented squadron Government Travel Card (GTC) program and managed squadron Defense Travel System (DTS). Alternate Security Manager; tracked personal security clearance submissions, foreign travel clearance requests, and any requests for information through DISS and EQIP.
As the Senior Noncommissioned Officer on duty, I managed the on-duty Security Forces flight's capability for detecting, responding to, and neutralizing hostile actions against protection level resources under normal and emergency conditions. Oversaw all day-to-day law enforcement activity for 10, or more, Security Forces members. Monitored all alarms and dispatched patrols to any/all incidents affecting base resources and personnel. Provided immediate suppressive fire and support to ward off any threat posed towards Air Force resources. Administered any lifesaving first aid to team members, and the public, under fire and during peacetime operations.
While Deployed from October 2015 – April 2016 I lead a multinational training team who spearheaded the recruitment, training, and equipping of 368 base selective arming personnel. Developed aggressive response and detection program for 282 U.S. Army personnel. Certified 97 Force Protection personnel in Arming and Use of Force, response techniques, basic combat operations. Directed 128 Hours of advance weapons training and 256 hours of combatives training.
Adjusted all insurance claims related to personal property damages, loss, theft, and instances of liability. Utilized industry tools (Xactimate) to estimate, track, and pay losses. Ensured timely and accurate administration of all assigned files (claims) while striving to always go above and beyond for the members within the confines of company policies and state & federal laws. Maintained constant vigilance for instances of potential fraud; received numerous awards for referring fraudulent claim attempts to the Special Investigations Unit (SIU). Provided enhanced customer experiences by referring members to other branches of business to increase their satisfaction with the company.
Trained and managed 30 unit security managers annually. Accountable for the accurate submission, tracking and monitoring of all personnel security clearance investigations for the Florida Air National Guard (approximately 2000 personnel). Maintained and advised leadership on all security information files and security incidents. Certified all GSA storage containers and conducted preventative maintenance and inspections. Certified all open storage requests and areas to comply with federal, and departmental, security regulations. Developed classification training for annual distribution to all members of the Florida Air National Guard.
Resource Protection Program Manager: Francis E. Warren AFB, WY
Managed the Installation Resource Protection Program for over $1.6 billion in
resources and key base facilities including Sensitive Compartmented Information Facilities (SCIF).
Identified mission essential resources and conducted 40 resource protection surveys and exercises
annually. Developed/initiated installation plans, operating instructions, and checklists for funds, arms,
and controlled areas. Oversaw police services by reviewing reports, blotters, and other LE paperwork prior
to final disposition. Reviewed criminal statistical data to examine crime patterns and recommended crime
prevention strategies. Implemented the Drug Abuse Resistance Education (D.A.R.E.) program For base populace.
Global Engagement Instructor: United States Air Force Academy
Provided leadership and Air Base Ground Defense training to
U.S. Air Force Academy (USAFA) Cadets and Foreign Service
Cadets. Provided 60+ days of hands on training to future leaders
of the Air Force. Training consisted of convoy training,
individual/team movements, patrolling, camouflage, Entry Control
Point operations (ECP Ops), Military Operation on Urban Terrain
(MOUT), Bare base set-up and security, and Opposing Force
(OPFOR) duties.
NCOIC Quality Assurance: Francis E. Warren AFB, WY
Managed $800,000 contract for civilian contractors; installation
entry controllers for 5,000 base personnel. Maintained detailed
records to substantiate the contract services were received or not
received from contactors. Worked directly with AKAL security
site manager to ensure contracts were being met.
Flight Sergeant: Francis E. Warren AFB, WY
Managed 26-person elite gate guard flight directly responsible for
controlling entry and exit to F.E. Warren AFB. Supervised flight
operations, scheduling, and manning. Oversaw all training and
documentation for all personnel.
Flight Sergeant: Buckley AFB, CO
Provided on-site security for Protection Level “1” resources:
Information classified. Conducted day-to-day law enforcement
duties.