JOSHUA TANIS
New Windsor,NY
Summary
Dedicated customer service professional with six years of experience in fast-paced retail. Skilled in customer communication, transaction processing, and team leadership. Proficient with computer systems and Microsoft Office, excelling in multitasking and quick learning. Committed to enhancing customer satisfaction through effective support and problem-solving.
Overview
1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Inventory Associate / Customer Service
Aritzia
New Windsor, NY
04.2026 - Current
- Maintained accurate stock records and coordinated daily priorities with team members to ensure operational effectiveness.
- Supported accurate and efficient service by assisting with returns, inventory transfers, and replenishment.
- Collaborated with sales associates to locate products and promptly address customer requests in fast-paced environment.
Sales Associate / Customer Service
Coach
Harriman, NY
09.2023 - 04.2026
- Guided customers in selecting products through active listening and tailored recommendations, enhancing their shopping experience.
- Provided product information and assisted in purchasing decisions, fostering strong customer relationships.
- Resolved customer concerns, answered questions, and supported positive service experiences.
- Executed accurate payment processing with POS systems while ensuring swift and efficient checkout.
Shift Leader / Customer Service
QuickChek
New Windsor, NY
01.2022 - 08.2023
- Resolved customer concerns, answered questions, and supported positive service experiences.
- Managed transactions and operational priorities during opening and closing tasks with focus on accuracy.
- Supervised QuickChek store associates during shift operations and service routines.
- Balanced registers, handled cash drawers, and verified point of sale transactions.
- Trained new team members on QuickChek customer service and store standards.
Freelance Graphic Designer
QuickChek
New Windsor, NY
04.2023 - 06.2023
- Created print and digital assets using Adobe Creative Suite for QuickChek marketing.
- Developed brand-consistent graphics for QuickChek convenience store communications.
- Designed QuickChek retail signage for store promotions and seasonal campaigns.
- Collaborated with managers and marketing staff to design promotional materials, ensuring timely delivery of projects.
Cashier / Sales Associate
Walmart
Newburgh, NY
11.2019 - 04.2020
- Processed cash, card, and mobile payments at Walmart checkout lanes.
- Scanned merchandise and verified pricing during register transactions.
- Assisted customers with product inquiries and purchases, ensuring accurate processing of cash and card transactions.
- Greeted customers and answered product questions on Walmart sales floor.
Team Member
KFC
New Windsor, NY
09.2019 - 10.2019
- Handled cashier transactions and greeted guests with friendly service.
- Processed customer orders and payments, fostering a welcoming guest environment.
- Assembled orders for dine-in, takeout, and drive-thru customers.
- Prepared KFC menu items following food safety and quality standards.
Education
B.S. - User Experience Design
Western Governors University
Salt Lake City, UT 12.2024 - 10.2026
A.A.S. - Communication Design
SUNY Orange
Middletown, NY 08.2019 - 06.2023
Skills
- Inventory Analysis
- Transaction Processing
- Point of Sale Systems
- Customer Service
- Customer Inquiry Handling
- Problem Resolution
- Active Listening
- Customer Communication
- Time Management
- Multitasking
- Team Leadership
- Microsoft Office
- Computer Literacy
- Visual Merchandising
- Phone Etiquette
Certification
Google User Experience Certificate | Listed as in progress on original resume
Timeline
Inventory Associate / Customer Service
Aritzia
04.2026 - Current
B.S. - User Experience Design
Western Governors University
12.2024 - 10.2026
Sales Associate / Customer Service
Coach
09.2023 - 04.2026
Freelance Graphic Designer
QuickChek
04.2023 - 06.2023
Shift Leader / Customer Service
QuickChek
01.2022 - 08.2023
Cashier / Sales Associate
Walmart
11.2019 - 04.2020
Team Member
KFC
09.2019 - 10.2019
A.A.S. - Communication Design
SUNY Orange
08.2019 - 06.2023