Joshua Taylor
West Point,MS
Summary
Proven leader with extensive experience in store operations and team management, notably at Express Oil Change And Tire Engineer. Excelled in enhancing customer satisfaction and streamlining inventory control, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in efficiency and safety, underscoring a commitment to excellence and teamwork. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Im very mechanically inclined will take am\ny problem and try to find a fix for. I am a jack of all trades as well.
I feel like i would be a great asset to your company also would further my knowledge
Overview
13
13
years of professional experience
Work History
Store Manager
Express Oil Change And Tire Engineer
Columbus, MS
03.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Gutter Lead Man
Quality Aluminum
Columbus, MS
08.2017 - 02.2018
- Promoted a positive work culture within the team, fostering teamwork and open communication among crew members to achieve shared goals.
- Achieved smooth transitions between project phases by efficiently coordinating material deliveries and equipment transportations as needed.
- Ensured accurate documentation of all work performed, including detailed logs of materials used, labor hours spent, and daily progress reports submitted to management for review.
- Implemented continuous improvement initiatives within the team, identifying areas for potential cost savings or process enhancements.
- Consistently met project deadlines by effectively prioritizing tasks and adjusting work schedules as necessary to accommodate unforeseen challenges.
- Increased safety on job sites by strictly adhering to OSHA regulations and company policies.
Parts Sale Manager
Auto Zone Auto Parts
Winfield, AL
06.2016 - 05.2017
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
15h Aircraft Hydrulics Repairer
US Army
Ft Lewis Wa
06.2011 - 04.2014
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
- Provided mentoring and training support for junior technicians, enhancing their skills and fostering teamwork within the department.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Tested parts and components to confirm adherence to manufacturer specifications.
Education
GED -
Texas Ged
San Antonio, TXNo Degree - General Aviation Maintenance
Solano Community College
Fairfield, CANo Degree - Welding
Solano Community College
Fairfield, CASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Inventory Management
- Cash Management
- Power Tool Operation
- Workplace Safety
- Electrical Repairs
- Hand tool mastery
- Diagnostic abilities
- Troubleshooting expertise
- Mechanical skills
- Electrical Troubleshooting
- Safety Requirements
- Safety Management
- Pipe threading
- Pipe installation
- Hand and power tools
- Skilled with both hand and power tools
- Team Collaboration
- Water Heater Installation
- Task Delegation
- Ordering parts
- Warehouse Operations
- Invoice Processing
- Goal Setting
- Inventory Restocking
- Staff Training
Timeline
Store Manager
Express Oil Change And Tire Engineer
03.2018 - Current
Gutter Lead Man
Quality Aluminum
08.2017 - 02.2018
Parts Sale Manager
Auto Zone Auto Parts
06.2016 - 05.2017
15h Aircraft Hydrulics Repairer
US Army
06.2011 - 04.2014
GED -
Texas Ged
No Degree - General Aviation Maintenance
Solano Community College
No Degree - Welding
Solano Community College