Joshua Taylor
Colorado Springs,CO
Summary
Versatile and results-driven professional with experience at ServiceSource, where I work on Fort Carson adept in sanitation procedures and efficient multitasking. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to significant waste reduction. Skilled in guest service and adaptive learning, consistently promoting positive experiences in fast-paced environments.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
4
4
years of professional experience
Work History
Dining Facility Attendant
ServiceSource
07.2022 - Current
- Collaborated closely with management on implementing new policies or procedures aimed at enhancing the overall dining experience for guests.
- Played a key role in reducing waste within the facility through diligent monitoring of portion control measures during meal service hours.
- Displayed strong multitasking abilities while managing multiple responsibilities in a fast-paced dining environment.
- Ensured a clean and sanitary environment for guests by consistently performing thorough cleaning tasks.
- Aided in successful catering events through effective coordination of setup, table arrangements, food display, and clean-up tasks.
- Supported kitchen staff by promptly clearing tables, washing dishes, and restocking utensils as needed.
- Promoted a positive atmosphere within the dining facility through friendly interactions with both customers and coworkers.
- Maintained a professional appearance and demeanor at all times, contributing to a positive image for the dining facility.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Customer Service Representative
Walgreens
12.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
E-Commerce Associate
Goodwill
09.2020 - 11.2021
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Recommended merchandise and services that would meet customer needs.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Education
High School Diploma -
Service High School
Anchorage, AK05-2018
Skills
- Efficient multitasking
- Reliability and punctuality
- Flexible scheduling
- Food safety
- Cash handling accuracy
- Sanitation procedures
- Adaptability and resilience
- Cleanliness standards
- Food preparation assistance
- Table setting expertise
- Guest service
- Stress tolerance
- Adaptive learning
Timeline
Dining Facility Attendant
ServiceSource
07.2022 - Current
Customer Service Representative
Walgreens
12.2021 - 06.2022
E-Commerce Associate
Goodwill
09.2020 - 11.2021
High School Diploma -
Service High School
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