Joshua Thomas
Dallas,TX
Summary
Versatile and satisfaction driven professional with a strong background in security and maintenance, including a pivotal role at A1 Locksmith where I honed lock installation proficiency and electronic lock programming. Recognized for exceptional service delivery and the ability to quickly resolve customer issues, enhancing satisfaction and loyalty. Skilled in both technical repairs and customer relations, I consistently exceed customer expectations without compromising quality.
Overview
6
6
years of professional experience
Work History
Locksmith
A1 Locksmith
05.2023 - 10.2024
- Installed new door hardware such as locks, plates, and closers
- Repaired panic hardware and alarm detection connections on doors.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
- Trained in safe drilling, code changing, maintenance, and hardware replacement.
Head Bartender
Dream Cafe
11.2022 - 05.2023
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Service Technician
Dallas Security Systems
01.2020 - 11.2022
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
HVAC-R Service Technician
Cold Tex Refrigeration
09.2018 - 01.2020
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Constructed and maintained restaurant equipment such as walk-ins and kitchen coolers.
- Installed and maintained custom keg-to-tap beer systems including chillers, lines, and towers.
Education
High School Diploma -
North Garland High School
Garland, TX06-2016
Skills
- Lock installation proficiency
- Electronic Lock Programming
- Lock picking
- Rekey proficiency
Timeline
Locksmith
A1 Locksmith
05.2023 - 10.2024
Head Bartender
Dream Cafe
11.2022 - 05.2023
Service Technician
Dallas Security Systems
01.2020 - 11.2022
HVAC-R Service Technician
Cold Tex Refrigeration
09.2018 - 01.2020
High School Diploma -
North Garland High School
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