Joshua Thomas
Redmond
Summary
Store Manager with proven expertise in team development and conflict resolution at Blazing Bagels and McDonald's. Skilled in inventory management and financial oversight, resulting in enhanced operational efficiency and increased customer satisfaction. Committed to fostering a positive work environment and ensuring adherence to safety standards while delivering exceptional service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Store Manager
Blazing Bagels
Bellevue
02.2025 - Current
- Trained new employees and delegated daily responsibilities to enhance team efficiency.
- Maintained clean, safe work environment by enforcing safety guidelines and protocols.
- Accurately processed credit card transactions using POS software.
- Resolved customer complaints and provided effective solutions to ensure satisfaction.
- Managed inventory levels and ordered supplies to maintain optimal stocking levels.
- Facilitated conflict resolution among employees to foster a positive work atmosphere.
Assistant Store Manager
McDonald's Restaurant
- Supervised and trained a team of 10+ employees
- Ensured food safety compliance and quality standards
- Resolved customer complaints to improve satisfaction
- Managed schedules and inventory ordering
- Reduced operational costs by 10% through efficient planning
- Monitored and ensured tills and safe for start-of-day and close-of-day accuracy
- Conducted banking deposits and ensured all cash handling procedures were followed securely
- Supervised daily operations to ensure efficient workflow and high productivity.
- Trained new staff on food preparation techniques and customer service protocols.
Education
Bachelor’s - business administration
Colorado Technical University
02-2024
Skills
- Problem-solving and decision making
- Time management
- Critical thinking
- Financial management
- Microsoft Office proficiency
- Customer experience and engagement
- Inventory management
- Customer service
- Cash handling
- Food safety compliance
- Team building
- Conflict resolution
Certification
- Serv Safe
- Foodhandlers
- MAST permit
References
Justin Villlobos
Department Manager -Safeway
425-948-3486
Miranda Levenhagen
Retail Supervisor
360-353-8336
Timeline
Store Manager
Blazing Bagels
02.2025 - Current
Assistant Store Manager
McDonald's Restaurant
Bachelor’s - business administration
Colorado Technical University