Joshua Thomas
Peoria,IL
Summary
Dynamic professional with a proven track record at Busey Bank, excelling in bank reconciliation and client relationship management. Adept at coaching and process improvement, I foster teamwork and enhance performance. My analytical skills and commitment to exceptional customer service drive successful outcomes and elevate team achievements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Administration Mentor
Busey Bank
Peoria, US
12.2021 - Current
- Guided mentees in performance assessment and career growth strategies.
- Enhanced understanding of policies and procedures through targeted mentorship.
- Identified improvement areas, assisting mentees in goal-setting and achievement tracking.
- Transmitted knowledge in retail administration, focusing on data analysis and software proficiency.
- Regularly monitored progress, providing actionable feedback to foster development.
- Promoted teamwork by facilitating open communication among mentees and peers.
- Championed mentee needs, securing essential resources for optimal performance.
Universal Banker II
Busey Bank
Peoria, US
12.2019 - 12.2021
- Handled everyday transactions including deposits, withdrawals, transfers, and check cashing.
- Provided assistance with account inquiries by addressing questions and resolving issues promptly.
- Facilitated account openings and closures for checking, savings, and other types of accounts.
- Maintained a professional approach to customer service by addressing needs and concerns efficiently.
- Resolved customer complaints swiftly while escalating issues as required for timely resolution.
- Recommended appropriate bank products based on customer needs, including loans and investment options.
- Cross-sold additional financial products to enhance customer offerings effectively.
- Adhered to compliance standards by verifying identities and reviewing documents for accuracy.
Universal Banker I
Busey Bank
Peoria, US
10.2018 - 12.2019
- Handled everyday transactions including deposits, withdrawals, transfers, and check cashing.
- Responded to account inquiries by resolving issues and providing accurate information.
- Facilitated opening and closing of accounts, ensuring a smooth process for customers.
- Provided exceptional customer service by addressing concerns in a timely manner.
- Managed customer complaints effectively, escalating unresolved issues as needed.
- Recommended appropriate bank products based on identified customer needs.
- Promoted additional services to existing customers to improve financial outcomes.
- Maintained up-to-date knowledge of bank offerings and industry standards.
Retail Banker II
Woodforest National Bank
Washington, US
01.2017 - 01.2018
- Executed a variety of customer transactions accurately while adhering to bank regulations.
- Performed branch servicing duties such as cash balancing, ordering supplies, and maintaining automated teller machines.
- Managed account maintenance for certificates of deposit and consumer accounts; assisted with courtesy calls as needed.
- Addressed customer issues promptly in person and over the phone; filed disputes or referred to appropriate resources.
- Developed customer relationships through targeted marketing strategies and proactive outreach efforts.
- Achieved personal goals in sales and referrals by effectively cross-selling banking products tailored to client needs.
- Improved customer experience by fostering professional relationships with clients and retail partners through engagement.
- Ensured adherence to security protocols protecting customer privacy during all operations.
Ramp Agent/Bag room trainer
Delta Global Services
Peoria, US
02.2014 - 02.2017
- Operated scanning and computer equipment for effective luggage tracking.
- Sorted incoming baggage by city code and flight number with precision.
- Ensured accurate communication of luggage totals to flight crew, maintaining safety standards.
- Executed loading and unloading of luggage on aircraft within tight deadlines.
- Handled machinery such as baggage loader belts, pushback tractors, and de-ice trucks.
- Directed incoming aircraft to proper gates, optimizing turnaround times.
- Provided customer support during boarding and deplaning, prioritizing safety.
- Conducted training sessions for staff in bag room operations across various locations.
Creative Director, Administrative Assistant
City Dance
Morton, US
06.2012 - 08.2014
- Streamlined employee training and scheduling processes to meet operational needs effectively.
- Created compelling class programming while teaching dance to hundreds of students weekly.
- Maintained high-quality standards by resolving production and customer service issues.
- Directed phone communications, ensuring accurate message delivery.
- Coordinated meetings and managed contact lists for improved workflow efficiency.
- Produced memos, letters, and reports for organizational communication needs.
- Implemented an efficient filing system for better data management.
- Executed audio, video, and graphic media production projects to enhance visibility.
Office Manager/Administrative Assistant
Rhythm Pointe Dance Academy
Shelby, US
08.2008 - 06.2012
- Led office administration initiatives by planning, organizing, and controlling operational functions.
- Streamlined clerical processes and coordinated team efforts to enhance efficiency.
- Oversaw bookkeeping procedures and data storage organization for streamlined access.
- Handled payroll management, ensuring accurate calculations and prompt payments.
- Managed accounts payable/receivable, maintaining financial integrity and transparency.
- Performed detailed data entry to support administrative tasks.
- Coordinated media production across audio, video, and print platforms.
Customer Service Representative
Burlington Coat Factory
Roseville, US
08.2008 - 10.2009
- Assessed customer needs by greeting and engaging with each visitor.
- Discussed merchandise types, quality, and quantities required for transactions.
- Tailored recommendations based on unique client requirements.
- Provided guidance on product utilization and maintenance.
- Clarified advantages and uses of merchandise effectively.
- Resolved customer inquiries and complaints in a timely manner.
- Showcased item functionalities through live demonstrations.
- Managed payment processing via cash, checks, and credit cards efficiently.
Customer Service Representative
Burlington Coat Factory
Peoria, US
04.2004 - 07.2008
- Identified customer needs through effective greeting and inquiry.
- Provided tailored merchandise recommendations based on individual requirements.
- Explained the use and benefits of products clearly.
- Demonstrated product functionality to support purchasing decisions.
- Resolved customer queries and complaints with professionalism.
- Accurately quoted prices, including applicable discounts.
- Handled sales transactions via various payment methods.
- Supported merchandise display and return processes.
Education
General Studies - High school or equivalent
Woodruff High School
Peoria, IL05-1996
Accounting - Some College
Illinois Central College
East Peoria, ILSkills
- Bank reconciliation and account management
- 10-key proficiency
- Debits and credits expertise
- NMLS certification
- Sales and marketing
- Verbal and written communication
- Analytical planning skills
- Accounting and bookkeeping knowledge
- Budget development skills
- Administrative proficiency
- Multitasking efficiency
- Workflow organization
- Software and hardware proficiency
- Microsoft Office suite
- Payroll management
- Accounts payable/receivable expertise
- Organizational skills
- Coaching abilities
- Process improvement strategies
- Marketing research skills
- Client relationship management
- Creative standards development
- Productivity enhancement techniques
- Communication excellence
- Computer literacy and keyboard proficiency
- Attention to detail and patience
- Customer service skills
Certification
NMLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Nmls Number
Current and up to date NMLS number
References
References available upon request.
Timeline
Retail Administration Mentor
Busey Bank
12.2021 - Current
Universal Banker II
Busey Bank
12.2019 - 12.2021
Universal Banker I
Busey Bank
10.2018 - 12.2019
Retail Banker II
Woodforest National Bank
01.2017 - 01.2018
Ramp Agent/Bag room trainer
Delta Global Services
02.2014 - 02.2017
Creative Director, Administrative Assistant
City Dance
06.2012 - 08.2014
Office Manager/Administrative Assistant
Rhythm Pointe Dance Academy
08.2008 - 06.2012
Customer Service Representative
Burlington Coat Factory
08.2008 - 10.2009
Customer Service Representative
Burlington Coat Factory
04.2004 - 07.2008
General Studies - High school or equivalent
Woodruff High School
Accounting - Some College
Illinois Central College